Service Representative Access
Resume:
Tricia Rivera
Mesa, Arizona *****
*************@*****.***
Qualification Summary: Outstanding communication skills, Motivating, Strong problem solving skills, Sound judgment Ability, Goal oriented, Self-Starter, 20 years customer interaction and medical experience, Start Up Environments.
Experience:
09/2017 –1/18/23 Honor health Neurology- front office lead Phoenix, Arizona
Patient Access Representative
Checking in and out patients
Chart Prep for Doctors and uploading medical records
Appointment scheduling and collecting Co-pays
Coordinated prescription and refills
Uploading New patients and record patients demographics and insurance information
02/2017 – 09/2017 Arizona State Urological Institute Phoenix, Arizona
Patient Access Representative
Checking in and out patients
Chart Prep for Doctors
Appointment scheduling and collecting Co-pays
11/2016 – 02/2017 Epic Medical Solutions Chandler, Arizona
Patient Access Representative
Obtain referrals from Doctors to deliver life sustaining equipment and supplies to patients
Initiate prior authorizations as needed to ensure patients care
Communicate with vendors and doctors for confirmation of services
12/2014 – 04/2016 Preferred Homecare Phoenix, Arizona
Customer Service Representative
Inbound and Outbound calls
Assisted Sleep Apnea Patients with organizing the setup of supplies and equipment if needed
Collections with past due balance is owed on accounts and collection of copay’s for supplies
Obtained verification and authorization on Medical Insurance if required
03/2004 – 12/2014 Scottsdale Cardiovascular Center Scottsdale, Arizona
Front and Back Office Specialist
Front Office- Scheduling appointments, new patient registration, Medical Insurance verification and authorizations.
Collection of copay’s, Inventory.
Back Office-Patient vitals, RX refills
Testing- EKG, BIOZ, Treadmill Testing, Stress Echo, ABI, Holter Monitor placement and scanning, Protime and INR Phlebotomy.
04/1999 – 03/2004 Heart of Arizona Scottsdale, Arizona
Front and Back Office Specialist
Front Office- Scheduling appointments, new patient registration, Medical Insurance verification and authorizations.
Collection of copay’s, Inventory.
Back Office-Patient vitals, RX refills
Testing- EKG, BIOZ, Treadmill Testing, Stress Echo, ABI, Holter Monitor placement and scanning, Protime and INR testing including all Phlebotomy, IV’s.
Skills/Software Medical Health Insurance, Medical Billing, Collections, Athena Health, Microsoft Office (excel, power point, word, outlook), TIMS, Mestamed, Nextgen, Brightree, Typing (65-75wpm), Data Entry, 10-key.
Education Apollo College, AIBT
Certifications Respiratory Therapy, Medical Records Specialist, EKG’s, Phlebotomy.
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