Key Words:

Organizational and Management Skills

Ability to work in a metric driven environment

Ability to prioritize and manager projects from conception to completion

Strong analytical skills, and detailed oriented

Possess a high level of initiative, drive and desire to learn new skills and information

Exceptional interpersonal skills, communication and sales skills

Professional Experience:

Della Tech Info Winston Salem, NC 27106

Sales Customer Service Representative-ecommerce, (10/2022-3/2023)

Process orders Electronic Data Interchange, eFax, and email with focus on Keying Accuracy, Load Optimization.

Schedule dock times and understand pallet configurations.

Maintains customer database, maintain active customer communication of status, revise orders, product availability, backorders, delivery schedules, holiday schedules.

Perform resolution follow-ups to handle a wide variety of questions and customer needs with continuous coordination and effective communication.

Research and gather appeals regarding complaints.

Demonstrate motivation; possess strong interpersonal skill to enhance team alignment and coverage of all shared process.

Confer with consumers to obtain and provide information when claims are made.

Inspect products, examining its general condition and damage along with other characteristics to decide if it adheres to the policy.

Cognizant Technology Solutions Winston Salem, NC 27106

Ecommerce Specialist, (8/2017-10/2022)

Provide support via web, phone, fax, and email with focus on accuracy and timeliness.

Ensure a high level of customer satisfaction and assistance through proactive support and active listening.

Provide internal feedback to management and stakeholders on how to improve client retention.

Utilize issue resolution follow-up to handle a wide variety of questions or customer service needs with seamless coordination and communication between customers or field partners.

Develop campaigns to increase digital sales.

Ability to apply analytical skills and monitor trends within website traffic and sales.

Ability to conduct proactive product sourcing, understanding the needed requisition.

Ability to navigate to multiple systems and platforms.

PepsiCo Winston Salem, NC 27106

Customer Service Representative, (8/24/2015-8/2017)

Conduct between 70-100 inbounds and outbound calls daily.

Assist customers by providing impeccable customer service while entering data and updating information.

A Subject Matter Expert (SME) knowledgeable in selling new products and promotions.

Aide in annual profits and revenue while growing PBC volume.

Implement active listening skills while processing transactions in an efficient manner.

Work with other customer support teams to ensure a consistent and high-quality level of support.

Seek out solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.

Forsyth Technical Community College Winston Salem, NC 27106

Instructor (12/ 11- present)

Analyze students learning abilities and maintain a classroom environment conducive to learning.

Educate students in all areas.

Maintain accurate, complete and up-to-date records as required by law, district policies and administrative regulation.

Guides the learning process towards achievement of curriculum goals; establishes clear objectives for all lessons, nits and projects

Utilize effective learning techniques.

Participate in staff in service training and continual education.

Multitask and complete work for deadlines.

Community Resource Solutions Winston Salem, NC 27107

Qualified Professional (8/09-10/2011)

Provided assistance to at risk individuals with mental illness, and substance abuse issues.

Offered assistance with symptom reduction through interventions through psycho-education.

Aided consumer by providing alternative resolutions to their issues.

Increased coping skills and achievement of the highest level to function independently.

Monitored for progress and lack of progress through observations and documentations.

Utilize discretion and implement sound judgement when aiding in resolution on behalf on consumers.

Investigate and consult with authorities, medical advisors to retrieve vital information regarding clients to aid in making sound decisions regarding placement and proper treatment.

Assured quality and timelines of all documentation.

Developed and implemented Person-Centered Plans.

Researched facilities, along with physicians to refer and link individuals’ to treatment groups, and centers.

Vision Behavioral Health Services, LLC Kernersville, NC 27284

Associate Professional (8/06- 9/09)

Provided assistance to at risk individuals with mental illness, and substance abuse issues.

Demonstrate compassion; implement integrity, while providing impeccable services.

Offered assistance with symptom reduction through interventions through psycho-education.

Aided consumer by providing alternative resolutions to their issues.

Increased coping skills and achievement of the highest level to function independently.

Monitored for progress and lack of progress through observations and documentations.

Assured quality and timelines of all documentation.

Developed and implemented Person-Centered Plans.

Referred and linked individuals’ to treatment groups, and centers.

Qualifications:

Proficiency in computer skills (Excel, Work, Outlook, IE)

Customer Retention

Superb verb and written skills

Exceptional interpersonal skills, communication and sales skills

Ability to prioritize and manager projects from conception to completion

Strong analytical skills, and detailed oriented

Education:

Bachelor of Arts in Communications - Winston Salem State University 2001

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