Entry Operator Service Representative

LOUISE ROBISON

303-***-**** **********@*****.*** Melbourne, FL

CAREER PROFILE

Office Systems Customer Focused Business Operations Supervise/Train Staff Computer Applications Provide Solutions Quality Assurance Records/Reports Process Improvements Team Collaboration Multi-skilled professional with comprehensive experience and proven success in providing of customer support, office operations, staff oversight, business services, and administrative recordkeeping. Flexible, adaptable, and motivated, consistently meet deadlines, resolve issues and challenges, maintain a high level of accuracy in work, and provide desired outcomes that support organizational goals and business objectives. Maintain a continuous quality improvement emphasis, quickly learn and apply new information, maintain service excellence performing administrative and business operations, and place a strong focus on meeting both organizational and customer needs. Desire to add value, make a contribution, and produce positive outcomes that will benefit an employer. PROFESSIONAL EXPERIENCE

Houghton Mifflin Harcourt

Recently concluded employment as Senior Customer Service Representative, also held various positions with over 20 years of experience in conducting a wide variety of work duties and tasks. Have a proven ability to consistently assume increased work responsibilities, maintain high level of proficiency in performing tasks and assignments, and was considered by company to be a dedicated high-level performer. Key Responsibilities included:

• Served in roles as data entry operator, returns specialist, claims processer, and quality assurance expert.

• Accurately processed comprehensive medical insurance claims and debit/credit reconciliations in a timely, professional manner.

• Provided sales support for medical/professional division, including handling samples, processing returns, helping with exhibits, and coordinating orders.

• Produced comprehensive daily, weekly, and monthly reports for management across multipliable divisions. • Assisted in overall departmental workflow, and also worked with religious organizations, working trades, schools, international agencies, colleges, and bookstores.

• Delegated workflow, large orders, training, claims, returns, and assisted in new producer services.

• Worked collaboratively with teams and departments, including credit and order management departments. • Coordinated order management across multiple states involving large orders, claims, and returns

• Participated in multiple assignments, including training, testing, and assisting teams for improving the operating system, also prepared and conducted presentations for leadership.

• Oversaw set-up of numerous schools for providing online education and played key role in supporting co- workers by handling customer escalations and resolving problems

• Recognitions: Received Apex Award Promoted to Senior lead for the Midwest Territory Promoted to Senior lead for South East Territory

SUMMARY OF QUALIFICATIONS

Excellent work ethic, collaborate, meet deadlines, analyze problems, and provide business resolutions.

Able to apply skillsets and experience across different fields/industries and quickly learn new job tasks.

Provide high quality service excellence coordinating client services and operations in servicing of needs.

Work independently and in teams in achieving goals and objectives within all timeframes and deadlines.

Committed to enhancing overall quality of services, products, activities, and outcomes for meeting needs.

Maintain professional level business communications with leaders, teams, co-workers, and stakeholders.

Professional organizational & communication skills

Self-starter with independent motivation/initiative

Maintain work culture of caring/support/respect

Mature, responsible, trustworthy, & dependable

Work with diversity of people & organizations

Committed to professional growth/improvement

TECHNICAL SKILLS SAP Excel Word Esker PowerPoint Windows EDT Proprietary Software EDUCATION Ongoing continuing education courses Computer programming courses (mid-Florida tech) CPR certified

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