Front Desk Services Representative

TAMMY LEWIS

** ***** **., *******, *************, 01570, US • 774-***-**** • *********************@*****.*** Responsible Care Coordinator with Excellent Communication Skills. Demonstrated by 6 years of experience in Healthcare. Over 20 Years of Customer Service Experience.

Clerical support

Risk management processes and analysis

Inbound phone call handling

Strong verbal communication

Report analysis

Documentation and control

Extremely organized

Self-motivated

Document scanning

Health Services Administration - Associate of Science - 2008 Branford Career Institute - New Haven, CT

Medical Insurance Billing - Associate of Science - 2009 Salters college - West Brookfield, MA

Patient Access/ Administrative Care Coordinator - August, 2015 to October, 2019 Day Kimball Medical Group Ob/gyn - Putnam, CT

Computerized Charting Specialist

Strong Clinical Judgement

Familiarity with Disease Management Programs

Patient / family focused

Patient relations

Hospital Business Administration

Analytical Support

Insurance Liasion

Patient Services Representative - November, 2009 to August, 2012 UMass Memorial Medical Center Memorial Campus - Worcester, MA Assist the billing department with post charges, insurance claims, and ensuring that proper billing codes and amounts charged correspond to the services provided.

Was in charge of compiling and reviewing medical records. Aided patients in completing check-in and payment forms. Followed all applicable laws and regulations and ensured that the facility followed Medicare and Medicaid guidelines. Entered data into the [Software] system, including payments, account information, and call logs. During new and follow-up patient days, I am in charge of the front desk. Professional Summary

Skills

Education

Work History

I also volunteer at my Church as a Cleaner assistant, as well as a Teachers Assistant. High Pointe Church

1208 Thompson Rd.

Thompson, Ct. 06277

Additional Information

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