Service Representative Customer

VALERIE POCHOS

Gibsonton, FL ***** 941-***-**** *********@*****.***

Professional Summary

Skills

Understanding Customer Needs

Calm and Professional Under Pressure

Customer Understanding

Customer Data Confidentiality

Policy and Procedure Adherence

Work History

Customer Service Representative Agent 04/2022 to 05/2023 Signify Health – Deerfield Beach, FL

Scheduled members for In Home Health assessment or virtual assessments as requested by health care plans.

Remote Security Agent 06/2021 to 04/2022

Enverasystems – Sarasota, FL

Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Responded quickly to incidents and assessed active situations for security concerns. Remained calm, assertive and mindful to think critically and problem solve during stressful situations.

Checked and verified photo identification prior to granting facility access. Secured premises and personnel by patrolling property and monitoring surveillance equipment. Responded quickly to emergency situations to assess and deflect issues. Checked identification of persons entering and exiting facility to eliminate unauthorized visitors. Customer Service Representative 05/2017 to 06/2021 Sam's Club Online – Sarasota, FL

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services and company information. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Provided information regarding charge accounts and loyalty programs. Communicated with vendors regarding backorder availability, future inventory and special orders.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Investigated and resolved customer inquiries and complaints quickly. Customer Service Representative 11/2015 to 05/2017 CVS/caremark – Sarasota, FL

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services and company information. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Met customer call guidelines for service levels, handle time and productivity. Education

Business

Thornton Community - South Holland, IL

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