Charles Nichols

adw5mf@r.postjobfree.com

682-***-****

Colorado Springs, CO 80902

WORK EXPERIENCE

C&B BILLING- Garland, TX

Customer Care Operator

Created customer accounts, and handled inbound calls with over 100 calls in cue. Typed 40 wpm. Responded to company emails in a timely manner.

Reviewed insurance policy to determine coverage.

Organized and worked with detailed office or warehouse records, using computers to enter, access, search or retrieve data.

Transmitted claims for payment or further investigation.

Posted and attached information to claim file.

Applied insurance rating systems.

Tel Vista (Metro PCS)- Plano, TX

Customer service representative

Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments.

Checked to ensure that appropriate changes were made to resolve customers' problems.

Determined charges for services requested, collected deposits and payments. Arranged for billing.

Resolved customers' service for billing complaints, performed activities such as exchanging merchandise, refunding money, or adjusting bills.

Ace Cash Express- Arlington, TX

Collection Agent

Conferred[1] with customers by telephone and in person to provide information about products and services, created accounts, cancel accounts, and obtained details of complaints.

Checked to ensure that appropriate changes were made to resolve customers' problems.

Completed contract forms, prepared changes of address records, or issue service discontinuance orders, using computers.

Determined charges for services requested, collected deposits and payments. Arranged for billing.

Referred unresolved customer grievances to designated departments for further investigation.

Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

EDUCATION

EVEREST COLLEGE, Dallas, TX

Oct 2010 Applied Science in Criminal Justice

[1]

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