Sales Associate Customer Service

RHETT D. MARGOLIN

PROFESSIONAL EXPERIENCE

LUMEN TECHNOLOGIES, Littleton, CO, 1999-2022

Customer Communications Technician

Performed remote test and turn-up and repair of SONET OC level circuits and systems while interfacing with internal and external groups to ensure end-to-end service continuity for company initiated and service activation requests

Established remote software and digital cross-connects to facilitate network continuity for provisioning orders requiring company's fiber optic network

Recommended redesigns and changes in assignments while analyzing data bases to determine appropriate actions

Issued work requests and initiate dispatches to Local Network operations when physical work required

Trained and supported co-workers on previous work position responsibilities and relevant company processes

Performed various departmental functions while conducting remote testing of DS-1 level circuits for provisioning and company initiated orders

Interpreted and completed design of DS-0 level circuits for provisioning and company initiated orders while assigning central office and local loop facilities

Outstanding Service Provider Award, Fall Quarter 2014

Nominated for Distinguished Performer Award, May 2013

RHYTHMS NETCONNECTIONS, Inc., Centennial, CO 1999

Customer Service Technician

Prepared successful installation of digital subscriber lines while resolving customer issues on products and services

Resolved configuration issues of company equipment, as well as coordinating efforts with incumbent local exchange carriers

PRIMESTAR, Lone Tree, CO, 1998-1999

Analyst, Fulfillment Department

Corrected customer accounts for service providers to facilitate adjustments in sales commissions and customer service requirements

Completed billing, service, and other customer account corrections while training other department associates in these areas

EDUCATION

Master, Business Administration, Colorado State University,

Fort Collins, CO, 1992

BS, Business Administration, University of Florida,

Gainesville, FL, 1990

COMPUTER EXPERIENCE

MICROSOFT WINDOWS, OFFICE, WORD, EXCEL, POWER POINT

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