Entry Operator Processing Clerk

Maria A. Faust

*** ****** ******

Limerick, PA **468

(Cell) 610-***-****

*****.*.*****@****************.***

WORK HISTORY

May 2006 – Present Quest Diagnostics, Inc./ OPTUM 360

Norristown, PA

• Maintain & ensure prompt resolution of patients bill.

• Perform Bill Type Transfers, adjustments, refunds and any other function to rectify a patient’s bill.

• Provide Customer Service to clients and Sales Representative via inbound ACD line regarding patient billing issues.

• Post cash electronically due to kick-outs for various insurance companies

• Handle patient indecency and bankruptcy claims

• Also perform many other duties such as denials.

• Process Invoices for Client Team as well as Patient Team

• Work with doctor offices in order to have client invoices paid

• Process credit balance reports to determine why the credit was posted to a bill

• Post manual cash for various insurance companies per EOB

• Work with coworkers from Solstas. Post client and patient cash from spreadsheet

Nov 2004-May 2006 Purchasing Clerk (Quest Diagnostics, Inc.)

Kelly Temporary Services

Collegeville, PA

• Working as part of Buyer/Assistant team to ensure prompt order placement, timely delivery, and accuracy of pricing on all purchase orders.

• Responsibilities include ACD phone answering, faxing, filing, confirmations, and purchasing support

Dec 2004-Jan 2006 Underwriting Assistant

EMC Insurance Companies

Pottstown, PA

• Review insurance policies to determine if additional information is needed from insured at renewal of policy.

• Auditing current policy to increase or decrease policy premium for renewal.

• Process reporting forms policies each month for insured that pay by the month.

• Faxing, filing, mailing audits or changes to agents and clients.

• Process MVR for Underwriter to add driver to policy.

Jul 2004 – Nov 2004 Billing Data Entry

Kelly Temporary Services

Norristown, PA

• Review patient requisitions for billing. Enter Names, Addresses,

Social Security Numbers and Diagnosis Codes for billing patient in Quest Diagnostics QLS system.

Jan 2003 – Jan 2004 Underwriting Assistant - Errors & Omissions Department

Baldwin Sadler Corporation

Royersford, PA

• Reviewed applications and prepared quotes for E & O Insurance for Individual Licensed Appraisers, Insurance Agents and Real Estate Agents.

• Answered insured questions via fax telephone and email.

• In charge of processing insured payments for policy premiums.

• Assisted with incoming telephone calls for other departments.

Apr 1998 - Jan 2003 Processing Clerk

Baldwin Sadler Corporation

Royersford, PA

• Issued policies for auto liability, physical damage, cargo/inland marine, general liability and errors and omissions insurance.

• Handled processing of endorsements, invoices and identification cards for individual insurance programs.

• In charge of producing copies of company newsletters on Risograph machine.

• Helped Claims Department with daily clerical duties.

Jun 1993 – May 1996 Data Entry Operator

Sears, Kelly Temp Services, Aida Personnel

Trevose, PA

• Entered credit card applications onto computer system.

• Examined each application for fraudulent names.

• Helped train new employees with basic duties.

• Entered figures from greensheets into system.

Jan 1993 – Jun 1993 Data Entry Operator

Internal Revenue Service

Philadelphia, PA

• In charge of processing tax forms.

• Entered figures from 1040 and 1040A forms into computer systems.

Jun 1990 – Jan 1991 Bank Teller

Cheltenham Bank, NA

Philadelphia, PA

• Responsible for processing of customer deposits and withdraws.

• Cashed incoming checks.

• Prepared money orders and teller checks and reconciled cash drawer daily.

• Helped in training of new tellers.

Apr 1989 – Jan 1990 Bank Teller

Beneficial Mutual Savings Bank

Philadelphia, PA

• Responsible for processing customer deposits and withdrawals. Also, cashed incoming customers checks.

• Prepared money orders and tellers checks.

• Trained new tellers. Reconciled cash drawer daily.

Sep1987 – Feb1989 Consumer Statistical Analyst

ARBOR, Inc.

Philadelphia, PA

• Analyzed consumer responses to various products through questionnaires.

• Produced statistical information to determine marketability of various consumer goods.

• Entered data from questionnaires into computer system.

EDUCATION

Jul 1982 – May 1984 Community College of Philadelphia

Philadelphia, PA

Associate of Applied Sciences – Medical Lab Technology

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