Delivery Courier Driver

CZAR “IVAN” MANIGBAS

Glendora, CA ***** Mobile: 909-***-**** E-mail: ************@*****.***

SUMMARY OF QUALIFICATIONS

A dedicated and results-oriented professional with excellent qualifications in CUSTOMER SERVICE, SALES/MARKETING, PUBLIC RELATIONS, TRAINING, and MANAGEMENT. Utilize outstanding communication skills to address and resolve problems with tact and diplomacy. Motivated and enthusiastic towards customers and co-workers. Work well independently, as part of a cooperative team, or in a leadership position. Able to self-prioritize workload and mentor others. Efficient and detail-oriented, with highly developed time-management capabilities.

Key Strengths Include:

Strong background managing daily operations at a high-volume retail/wholesale pharmacy.

Significant experience recruiting, hiring and training all levels of staff.

Successfully coordinate multiple simultaneous projects while maintaining quality in performance.

Emphasize superior customer service at all times.

Consistently meet or exceed all professional goals. Areas of Expertise:

Creating Marketing Collateral Account Management Training & Mentoring Staff Prospecting New Accounts Staff Scheduling Multi-Tasking & Prioritizing Negotiating/Closing Sales Relationship Building Handling Confidential Information PROFESSIONAL EXPERIENCE

ASSEMBLY ASSOCIATE Marmon Industries - La Verne, CA Serve in a cleanroom environment at this manufacturer of medical injection devices. Assemble components to remove dentures into complete packages for delivery to clients nationwide. Operate production machinery and set cycle counts. (2022 to Present)

Received specialized training in processes, quality control and inspections.

Promoted to full-time from a part-time position. Assumed increased responsibilities for managing inventory and shipping functions.

CALIX DRUGS PHARMACY - COVINA, CA

Promoted to increasingly responsible positions during tenure with the company. (2002 to 2022) OWNER / GENERAL MANAGER / PHARMACY TECHNICIAN

Directed all daily operations at this self-owned pharmacy that provided retail, mail order, and closed- door facility services. Oversaw a team of 8 pharmacists, pharmacy technicians and support staff. Managed marketing, sales, administrative, and operational responsibilities, while simultaneously serving as a Pharmacy Technician. (2015 to 2022)

Marketing / Sales - Worked with graphic designers and printers to create catalogs for presentation to SNF’s, rehabilitation facilities, and senior living facilities. Created advertising strategies, via grocers, newspapers, and YouTube. Set up a relationship with a call center to receive calls in response to ads. Conducted networking via the California Pharmacy Association. Successfully expanded closed-door accounts and mail order business for diabetic supplies and maintenance medications.

Administration - Responsible for compliance and licensing of both the company and individual employees. Maintained all licensing and certifications. Worked with an outside CPA on accounting and taxes. Collaborated with consultants on HR and workers’ compensation. Established vacation and compensation policies. Interviewed, hired, and trained all levels of staff. Continued On Page 2 . . .

CZAR “IVAN” MANIGBAS Page 2

PROFESSIONAL EXPERIENCE

CALIX DRUGS PHARMACY - COVINA, CA (Continued)

OWNER / GENERAL MANAGER / PHARMACY TECHNICIAN

Operations - Created staff schedules. Coordinated assignments with pharmacists. Worked with clients in planning deliveries via USPS and delivery courier services. Monitored shipments throughout California. Worked with pharmacists on developing operational policies and procedures, and in managing inventory and security. Successfully passed all audits and inspections.

Pharmacy Technician - Managed compounding, filling, and billing duties. Counted, measured and poured a variety of medications and suspensions, under the direction of the pharmacists. Created labels, and prepared insurance forms. Communicated with MD’s, RN’s and administrative staff at medical facilities to confirm prescriptions, resolve any questions, and request refills. Spoke with insurance providers to verify patient coverage. Called patients to tell them the status of their orders. Maintained patient records. Assisted with both computer and physical inventories. Ordered supplies as needed. Handled confidential patient information with discretion and tact. (2012 to 2022) COURIER / DELIVERY DRIVER

Delivered packages to closed-door facilities and patient homes throughout Orange, Los Angeles and San Bernardino Counties. Handled full account management and customer service duties. Conducted critical reviews of each delivery. Ensured that clients inspected and verified the 100% accuracy of each order. Obtained signatures for records. (2001 to 2012)

Identified new business opportunities with prospective facilities within the geographic region.

Achieved high client satisfaction which led to significant repeat and referral business.

Continued to perform courier duties as needed throughout tenure with the company. Previous Experience:

CAR ALARMS TECHNICIAN Southwest Car Alarms - Irvine, CA Installed and/or removed the “KARR” car alarm system on various makes and models of vehicles, including Lexus, Mercedes, and BMW automobiles. Handled accounts for several car dealerships. Traveled to dealerships throughout Southern California to personally install/remove systems.

Selected to train new hires on technical operations and customer service.

Was the Most Requested Technician at the company. SALES ASSOCIATE Knott’s Berry Farm Resort & Hotel - Buena Park, CA Sold toys, costumes and food snack items in a retail environment. Assisted with special planning for Halloween events. Participated in holiday events while wearing costumes.

Named “Employee of the Month” twice.

EDUCATIONAL BACKGROUND

A.S. Degree/Pharmacy Technician Carrington College - Pomona, CA Car Alarm Certification Southwest Alarms - Mission Viejo, CA Computer Skills:

Windows & Apple/Mac OS Word PowerPoint Photoshop Digital Rx Cerner Zoom Skype Dropbox Keyboarding to 80 wpm OPEN TO TRAVEL

REFERENCES: Available upon Request COMPENSATION: Open to Negotiation

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