Vahe Mkhitaryan

Software QA Engineer

Glendale CA 91206 Cell: 989-***-****

Email: adw5fs@r.postjobfree.com LinkedIn

SUMMARY

Software QA Engineer with experience ensuring manual testing and finding bugs to check software product. Performing all types of manual testing for mobile and web applications. Qualified in performing GUI, Functional, Smoke, End-to-End and Regression testing. Ability to work with standard QA and development tools and to operate within short release cycles. Highly organized, systematic and adaptable with the ability to recognize the relative importance of software issues and to prioritize work effectively.

SKILLS

Testing Methodologies: Black Box Testing, Regression Testing, User Acceptance Testing, Manual Testing, End-to-End Testing, Integration Testing, Functional Testing, UI Testing

Platforms: macOS, Windows, iOS, Android OS, Linux

SDLC Methodologies: Agile (Scrum), Waterfall

Mobile Testing: Android Studio, Xcode, ADB, UNIX, BrowserStack, TestFlight

Web Testing: Chrome DevTools

Test Management: TestRail, Jira

API testing: Charles Proxy

Other tools: Lotus Notes, Nortel Contact System, Avaya Contact Centre Solution,

HP Service Manager, Teleopti Workforce Management, Sicap, etc.

Languages: English, Armenian, Russian

WORK EXPERIENCE

Software QA Engineer January 2023 – Present

Cure Skin (Remote)

Analysis of requirements, preparing test cases based on those requirements

Performing smoke and regression testing to ensure reliability of the system after release

Testing mobile apps applying Android Studio, Xcode and ADB, TestFlight

Bug logging and tracking through Jira, verifying bug fixes

Provided test optimizations by increasing the maintainability of test cases

Testing requests and the response of APIs through the Charles Proxy tool

Taking part in daily stand-up meetings to discuss the findings and upcoming sprints

Collaborate with software development and product management teams in agile environment

Software QA Engineer August 2022 – December 2022

LingoCard (Remote)

Performing functional, UI, smoke and regression testing within rapidly evolving requirements

Testing software to detect bugs and make sure a product complies with the requirements

Validating website functionality, captured log files and network sessions using DevTools

Keeping track of new requirements and creating test cases in TestRail

Tracking and reporting defects in Jira in order to fix them

Coordinating with development, product and QA to resolve various issues

Valet parking Supervisor May 2021- July 2022

H&S Valet

Prepared shift work, and scheduled assignments for Parking Attendants

Supervised, trained, and evaluated assigned employees

Resolved customer complaints and conflicts

Made inspections to ensure proper employee performance

Coordinated the opening and closing of parking lots

Spot checks upkeep of parking facility and reports problems

Sales and Leasing Agent June 2017 – May 2021

My Car Auto Group

●Cultivated buyers by maintaining rapport with previous customers and suggesting trade-ins

●Qualified buyers by understanding their requirements and interests and matching these interests to various car models

●Closed sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts

●Provided sales management information by completing reports

●Updated job knowledge by participating in educational opportunities and reading professional publications

●Enhanced dealership reputation by accepting ownership for accomplishing new and different requests

Call Center Coordinator

MTS Group, VivaCell-MTS (K-Telecom CJSC) August 2010 – March 2017

●Controlled and managed Contact Center staff effectively. Was responsible for daily coordination of 200 agents. Responsible for hiring, training, coordinating and scheduling. Controlling CC agent communications with customers. Monitoring of customer satisfaction level and customer orientation.

●Organized and directed innovative improvement of job and enabled projects to be completed as scheduled.

●Participated in Service Manager help desk system deployment. Created effective incidents, problems, change management flow and flowcharts.

●Reporting and analyzing of all process Contact Center incoming and outgoing calls using billing app.

●Presenting analytics reports to management for understanding customers' demands and requirements

●Ensuring the achievement of the KPI targets, research actions and plan improvement and achievement of the KPI targets

●Providing different regular and on demand reports to the Management. Created different operational reports

EDUCATION

Bachelor’s Degree, Faculty of Mining Industry, Engineer Economist

Armenian State University of Architecture, Yerevan, Armenia

Software Testing & Quality Assurance course - Careerist.com

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