Customer Service Operations Manager

WILLIE GARCIA

*** *. ******* ***. *******, CA ***06

Phone: 626-***-****

Email:******@*****.***

PROFILE SUMMARY

Over 10 years of experience in Buying/Purchasing including vendor relations, price negotiation, vendor contract, sourcing in the Food and Electronic Industry.

Team player, set goals, achieve objectives, and self-motivated.

Fluent in English, Mandarin (read, speak, write) and Filipino (Tagalog)

Experienced in Microsoft Excel and Word, and experience using Oracle system for purchasing.

PROFESSIONAL EXPERIENCE

Capitol Food Co. Santa Fe Springs, CA Jan 2018 – Oct 2021

Senior Buyer/Supply Chain Jan 2022

Analyze and monitor inventory and reorder items based on usage

Minimize stock out situations

Source alternative suppliers

Negotiate best prices for raw materials and freight

Organize list of items (currently over 500 items) being monitored, based on vendors

Recommend process improvement

Honeybee Foods Corporation City City of Industry, CA Dec 2015 – Sep 2017

Buyer

Negotiated prices for Raw Material and Packaging and reduced cost.

Monitor prices of Raw Material that are Commodities to keep prices in check.

Recommend actions to Contract prices for commodity items.

Analyzed and Manage vendors, was able to streamline the number of suppliers.

Prepare weekly and monthly price monitor sheets for items.

Manage and source items needed by marketing for new projects or revision for current items.

Make process improvements.

Arena Maxtronic Inc. Irwindale, CA Mar 2003 – Mar 2012

Operations Manager

Established relationship with vendors.

In-charge of the day to day operation in the USA office.

Responsible in purchasing products and parts from Head Quarters in Taiwan, and maintain a low but efficient and effective inventory.

In-charge of ordering parts and inventory for the USA office to meet the demands of

customers.

Established customer service system within company to support resellers or VARS and end users.

Responsible for the sales revenue for the company.

Involved in the product development that is suitable for the US Market.

Supervise both print and online marketing materials and organize trade shows for the USA office.

Mace Group Inc. Ontario, CA Jul 1997 – Dec 2002

Account Executive

Responsible for responding to existing customers’ requirements.

Involved in bringing in new customers.

Provided support needed by customers in products provided.

Managed warehouse and logistic for 2 years.

EDUCATION

Bachelor in Science, Major in Industrial Management Engineering and Minor in Chemical

Engineering at De La Salle University – Manila, Philippines – 1984

Contact this candidate