Operations Associate Patient Access

RHEA PATEL

*******@**.*** 617-***-**** https://www.linkedin.com/in/dr-rhea-j-patel / Boston, MA EDUCATION Boston University School of Public Health (BUSPH) Boston, MA August 2021- May 2023 Master of Public Health (Certificates: Healthcare Management, Epidemiology & Biostatistics); GPA 3.9 Consulting Experience (Client facing projects)

• Academic Public Health Corps, Boston: As an Operations Consultant, improved recruitment process and retention by streamlining the application process and increasing candidate engagement. Achieved a 15% increase in candidate submissions and a 20% improvement in employee retention rates. Demonstrated skills in process improvement, project management, and stakeholder engagement.

• Edelstein & Company LLP, Boston: Led brainstorming and collaborative development sessions with project team members to optimize solutions for clients. Developed a comprehensive business plan, including market analysis and financial evaluation, that identified opportunities for process improvement and cost reduction. Presented findings to clients in face-to-face meetings and teleconferences, resulting in increased client satisfaction and successful business growth.

MGM Dental College and Hospital (MGM) Navi Mumbai, India. March 2020 Bachelor of Dental Surgery

EXPERIENCE Boston Medical Center, Boston, MA March 2022- Present Research Assistant, Pediatric Department

• Design and implement Quality Assessment projects to evaluate and improve patient capacity and diagnoses, resulting in a 30% increase in patient outcomes.

• Lead efforts to implement task shifting for the Developmental and Behavioral Pediatrics (DBP) clinic, resulting in 98% comparable outcomes and identical service quality, and facilitating improved patient access and outcomes.

• Apply strategic thinking and patient recruitment skills to evaluate and interpret data sets and address patient needs for the Autism Adaptive Community-based Treatment program, contributing to the success of the program and the improved health outcomes of patients.

• Implemented a mobile coaching framework for children with autism, resulting in a 15% improvement in outcomes, demonstrating creativity and innovation in research and intervention development.

• Collaborated with study personnel in strategic planning for future grants and assisted with IRB applications and continuing reviews, showing a commitment to the research process and regulatory compliance.

• Assisted in the recruitment, training, and supervision of research staff, demonstrating leadership and interpersonal skills.

Inlightened, Boston, MA May 2022- August 2022

Operations Associate

• Recruited and onboarded physicians, revamping onboarding materials for the operations team.

• Developed 10 expert portfolios to facilitate collaboration and generate recommendations, resulting in improved client satisfaction and business growth.

• Conducted onboarding calls and stakeholder interviews, demonstrating strong communication and interpersonal skills.

• Optimized data collection methods, resulting in a 1.5x increase in business efficiency and productivity.

• Collaborated with team members to identify areas for improvement and implement process changes, contributing to a positive work culture and a more efficient workflow. NESCO : COVID-19 Quarantine Centre, India July 2020 - June 2021 Healthcare Strategy Consultant(Promoted from Resident Doctor in January 2022)

• Established EMR training programs; created & revised video tutorials for evolving Covid protocols.

• Designed project management tools (Gantt charts, materials, staffing tracker) for +300 providers.

• Accelerated procedure adoption from 1 week to 2 days; reduced errors by 50%.

• Addressed physician burnout through long-term strategies, such as wellness programs. SKILLS: Qualitative and Quantitative Research, Statistical Analysis: RStudio, SAS, SPSS, STATA, Software: Microsoft Office, Google Suite, Data Analytics and Visualization PROJECTS & LEADERSHIP:

BUSPH: Teaching Assistant- Healthcare Law & Policy, Leadership & Management BUSPH: Student Health Advisory Board Member for Student Health Services at Boston University BUSPH: President, International Student Organization and Events Director, Student Senate

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