Service Representative Postal

Carter A. Buckner

*** * ***** *** ~ New Castle, PA 16101 ~ 724-***-**** ~ ******.*******@*****.*** cell - 724-***-****

Objective

To utilize experience and education, provided by ITT Technical Institute, to continue my career thereby finding challenging, suitable, and rewarding employment.

Education/Training

Northrop Grumman ~ Elkridge, MD

Training on the Biohazard Detection system

ITT Technical Institute ~ Monroeville, PA

Associate in Specialized Technology Degree in Information Technology ~ Computer Network Systems

1GPA 3.4

Penn State University ~ Sharon, PA

Completed 30 Credits in Computer Science Program

Xerox in-house Training ~ Detroit, MI & Cleveland, OH

Product Family Training

Technical Experience

Sitel (Liberty Mutual Insurance) Oct 2020 – Present

Northrop Grumman, Field Service Representative Jan/2005 – June 2021

1. Serviced and repaired the Biohazard Detection System for the US Postal Service

2. Responsible for covering for vacations/retraining across the United States

3. Required to keep training, time sheets, and expenses current and up-to-date

4. Was point of contact and emergency service representative on call as necessary

Technical Skills

1. Troubleshooting skills

2. Repair and replace circuit boards

3. Proficient with Microsoft Windows 10

4. Working knowledge of Visual Basic 6.0

5. Trained in Windows 2010 Server and Network Standards and Protocols

6. Trained in Active Directory Services

7. Working knowledge of Linux ~ Red Hat 9.0

8. Can explain technical issues to customers

9. Working knowledge of Novell Netware 6

10. Trained in the development, implementation, and maintenance of SQL databases

11. Working knowledge of Cisco routing systems

Military Service

U.S. Army, Personnel Specialist Nov/1991 – Mar/1994

1. Managed all promotions, reductions, reassignments, discharges, and strength management for a brigade sized unit (Approximately 4000 Troops)

2. Completed coursework in customer service training

3. Received Honorable Discharge

Other Work Experience

Castle Builders Supply, Cement Mixer Driver ~ New Castle, PA May/2002 – Jan/2005

Batch concrete to customer specifications and deliver to site, and collected funds

Alpha Telecom Services, Driver ~ New Castle, PA Sept/2000 – March/2002

1. Installed cell phone towers and antennas

2. Repaired and maintained towers and antennas

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