Customer service
Resume:
Adriana Martinez
San Antonio, Texas 78228
Career Objective:
I’m looking for a great company to grow in customer service, to exceed in the work place and become an excellent employee.
Education: Winston Churchill High School, 1993 (Diploma)
Licenses: Texas Driver License, TDPS (Exp 07-27-2021)
Experience:
Cano Health Sep 2022 to Dec 2022
Benefit Coordinator
●Ensure the new patients have Humana Plan if not help them enroll.
Verify insurance information if are active, help change primary providers if needed, make sure to schedule a first visit and give them a tour of our facility and explain our services to each member.
Ameritas Life Insurance Aug 2014 to July 2022
Provider Benefit Specialist
●Exceed standards of customer service through timely courteous and diplomatic way. Handling of member dental and vision plans as well as professionals dental offices and vision providers, review and process dental claims.
MCNA Jan 2012 to Aug 2014
Provider Benefit Specialist
●Using the dental track system (Florida, Louisiana and Texas only) assist the members to change providers find clinics in their areas and update dentist information, addresses and send ID cards for members. Provided eligibility for dentist office and benefits.
Westside Used Cars, Inc. Sep 2011 to Jan 2012
Car Loan Collector
●Using auto star system and portal pay, responsible to make arrangements for late payments on pass due accounts.
●Take payments over the telephone and in person with credit card, debit card, money orders and/or cash.
Skills:
●Customer service experience
●Ability to multitask and fast learner
●Fluent in Spanish reading and writing
●Ability to make independence decisions
●Ability to communicate effectively
●Basic office equipment usage
●Cash handling experience
●Very organized and creative
●Ability to meet deadlines
●Ability to stay calm in difficult situations
●Detail oriented
●Punctual, Honest, Drama free, Non-smoker and reliable transportation
Ability to pass a comprehensive background check including drug screen and criminal background
Contact this candidate