Service Representative Clerical Associate

Elizabeth Filipkowska

**** ****** ***, *** *******, CT 06053

Phone: 646-***-**** ● E-mail: *********.*****@*****.***

OBJECTIVE: To secure a position utilizing my extensive experience in areas of clerical support, data management and customer service.

SUMMARY OF QUALIFICATIONS: Highly organized and detail oriented individual with solid computer and comprehensive office support capabilities with customer service experience, a self-starter, capable of multi-tasking in a high pressure environment. Hardworking, energetic and reliable; recognized for quickly assuming additional duties. Excellent memory and numbers retention skills with the ability quickly learn and grasp new concepts.

Epic Staffing – Bloomfield, Connecticut

Control Center Lead 5/ 2019 –Present

● Checking and printing the Bill of Loading

●.Preparing hourly reports.

● Preparing and emailing daily attendance and roll call.

● Processing new “”emergency”” orders as they drop in the system.

● End of the day reports.

White Eagle Media – New Britain, Connecticut 06053

Account Executive 7/ 2016 –9/ 2017

● Sales of ads for Polish biweekly newspaper

●.Find graphics (picture), translate the text, submit to graphic team .

● Get it approved by the client.

● Present them with invoice, and the newspaper with the customer add, collect payment.

● Other duties as assigned.

International Gemological Institute – New York, New York 10017

Photoshop Editor 7/ 2010 –1/ 2013

● Photographed pieces of jewelry submitted by companies and private customers.

●.Adjusted quality of the images as required.

● Saved images into company database.

● Responded to customer calls related to taken photos.

● Substituted as account executive when needed.

JewelAmerica, Inc. - LIC, New York 11101

Merchandising Assistant/Clerical Associate - 9/2006 – 12/2009

● Process very detailed sample and production purchase orders for the Gold Buyer/Vice President and Sales Executives.

● Interacted on daily basis with all levels of management, support staff and outside vendors.

● Responsible for preparing jewelry displays for major industry shows and for well-known U.S. retail

customer product presentations.

● Expedites and ensures timely receipt of buyer sample requests and production orders.

● Performs detailed accurate data entry of new samples into company inventory, pricing and merchandise picture database.

● Organized and maintaining Sample Line Room.

International Gemological Institute - New York, New York 10017

Customer Service Representative/Clerical Associate - 5/2001-9/2006

● Provided clerical support for the entire company of 200 employees. Trained and supervised one employee.

● Organized filed and retrieved all jewelry reports for easy and rapid access.

● Scanned new and existing worksheets and entered them into the company database.

● Responded to customer calls and handled and resolved a variety of customer service issues.

● Updated pricing on old appraisals and proofread, processed and printed new appraisal reports.

EDUCATION

LaGuardia Community College – Polish/English Medical Interpreter, June 2011

New York Institute of Business Technology: ESL-Computerized Business Operator, August 1998

Economy High School: Bookkeeping -Financial and Management, June 1994

SKILLS:

● Solid knowledge of Excel, Word, Outlook, Adobe Acrobat Reader, Photoshop, Navision and various other proprietary systems. Knowledge of general general office procedures and equipment operations including copiers, scanners, fax and phone systems. Fluent in Polish and English

REFERENCES: Available upon request.

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