Data Entry Call Center

FERNANDO SAAVEDRA

*** ******* *** *** ***** Haledon, NJ 07508 ********@*****.*** 973-***-****

PROFESSIONAL SUMMARY

Fifteen years Customer Service experience with technical and troubleshooting repair expertise.Team

Player who is Flexible, reliable and adaptable to dynamic environments.

SKILLS

Knowledge of EDI, Easylink, Microsoft 2010, AS400/IBM, DB2/400, Query, Network, Server 2003.

LANGUAGES

Bilingual English/ Spanish.

WORK HISTORY

Hiossen INC Norwood, New Jersey

Logistic 08/18 to Present

Transportation for full truck Export load shipments

Compares identifying information and counts, weights, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders

Performed Picking, data entry and printed labels Affixed UPS labels

Determine method of shipments, utilizing knowledge of shipments procedures,

Utilized ERP and Microsoft.

Generant INC Butler, New Jersey

Shipping 02/18 to 07/2018

Prepare inbound load sheets and other paperwork associated receiving merchandize

Assist truck drivers in locating the company warehouse

Report any case of goods damaged in transit

Utilized Microsoft 2010 and utilizing Sage System

Performed Picking, data entry and printed labels

Affixed UPS, FedEx, and DHL

Evans Delivery INC Kearney, New Jersey

Dispatcher 04/17 to 01/01/18

Maintain daily dispatch log containing start times, driver, route number, and material handling equipment required for each delivery truck.

Prepare daily work and run schedules.

Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.

Enter data in computer system and maintain logs and records of calls, activities and other information

Receiving emergency and non-emergency calls and record significant information Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.

HOWARD BERGER INC

Shipping Cranbury, New Jersey

01/13 to 12/16

Transportation for full truck load shipments

Compares identifying information and counts, weights, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders

Maintain relationships with other carriers and brokers

Daily preparation of bill of lading for all LTL shipments.

Determine method of shipments, utilizing knowledge of shipments procedures, routes and Rates

Network troubleshooting.

SELINI INC Paterson, New Jersey

Clerk 03/11 to 12/12

Shipping and receiving of orders from many trading partners

Utilized Microsoft 2010

Performed Picking and, printed labels

Affixed UPS labels and handled inventory control.

ART ITALIA Manhattan, NY

Assistant Logistics 7/10 to 01/11

Shipping and receiving of orders from many trading partners

Utilized Microsoft 2007

Performed data entry, filed, printed labels and bill of lading

Affixed UPS labels and handled inventory control

LINCOLN PARK CARE CENTER Lincoln Park, NJ

Purchasing 3/09 to 4/10

Coordinated the company’s production of many outside suppliers

Utilized Microsoft 2007 to create, generate and print reports

Data entered information into company system and handled purchase orders

Handled purchase orders, phone calls, faxing, filing and inventory control

THE IMPORT COLLECTION INC Panorama City, CA

EDI Coordinator 9/06 to 11/08

Coordinated and monitored the day-to-day electronic receipt and transmission of information

from trading partners

Worked with trading partners to implement new EDI transactions

Answered questions, worked with transaction sets, supported EDI application requirements and

created new application files

New partner set-up, transition and documentation

Troubleshoot EDI issues with trading partners

Utilized AS/400 operation to run queries, reports, back-ups, IPL, monitoring and responding

Performed daily changes correcting information in system, printing invoices, Network troubleshooting,

Exchange Server 2003.

HOMEOWNERS MARKETING SERVICES N Hollywood, CA

Production 1/03 to 8/06

Data entered information, generated reports and utilized internet.

MIS INTERNATIONAL/FUNAI CORPORATION Torrance, CA

Customer call Center 7/01 to 9/02

Performed customer service, filing, answering heavy phones

Assisted customers, data entry and returned follow-up calls

EDUCATION: Cerritos College – Norwalk, CA 12/05

Certificate, IBM (! SERIES) AS400 Server Operation, RPG programming

Passaic County community College (AA Technical Support) 07/16 in Progress .

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