Cyber Security Service

ERICA S. BROWN

**** *** ****** ***** 314-***-****

Saint Louis, MO 63114 adw584@r.postjobfree.com

OBJECTIVE:

To obtain a role that will utilize my leadership, supervision and administrative skills to produce successful outcomes.

PROFESSIONAL EXPERIENCE:

AT&T, Earth City, MO

Service Order Writer 2009-Present

In the Customer Record and Billing (CRB) operation under a mechanized order retrieval and distribution system, reviews service order information either before or after issuance of order to determine correctness, arrange for the correction of errors discovered, types and proofreads orders and make corrections of errors discovered during proofreading; reviews and records completion order information and corrections from other work forces; performs other incidental clerical duties.

Uses computerized typewriter to process service orders going into the Service Order Retrieval and Distribution (SORD) process.

Discusses service order problems with other departments.

Accepts service order completion information from installation and repair forces.

Works on a job where a high degree of accuracy, speed and volume are required.

AT&T, Olivette, MO

Senior Consultant 2000-2009

Handles sales and service contacts with customers, dealing with all products and services, including AT&T initial dial tone. Contacts may be inbound or outbound.

Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims and reports problem areas.

Makes notations via computer terminal, sometimes while talking with customer.

Utilizes mechanized systems (e.g., BOSS, CABS, etc.) to initiate and complete service orders and handle customer requests.

Works to meet revenue goals, service commitments and other deadlines.

Works independently with little supervision.

EDUCATION:

Webster University

Saint Louis, MO

Master’s Program Cyber Security

Currently enrolled in the Master’s Degree Cyber Security program.

Lindenwood University, Saint Charles, MO Class of 2017

Bachelor of Science, Cyber Security, Cum Laude

Excelled in the areas of Ethical Hacking, and Advanced Penetration Testing

CCNA Certified

LEADERSHIP:

AT&T C.S.C.C. - Channel Support Chat Committee

Provide support to agents in the Earth City Channel Support office to ensure best practices and a great customer experience.

AT&T R.A.C. - Raising Awareness Committee

Works closely with Management in Earth City Office to provide needed information and skill to agents in order to provide the best service to our customers.

President of Phi Colony Saint Louis Division of Alpha Psi Kappa Fraternity Inc.

Served with several community service initiatives such as feeding the hungry, clothing give a ways, and city clean ups.

Business Manager of Southern Illinois Chapter of Ruff Ryders Inc.

Handles business affairs of the chapter.

Works closely with President of Chapter to ensure the finances and positions are run smoothly.

TECHNICAL SKILLS

Microsoft Word, Excel, PowerPoint, Outlook

REFERNCES UPON REQUEST

Contact this candidate