Service Representative Center
Resume:
Dominiquia Davis
CSR
Waco, TX *****
**********@*****.***
Very good at competitive work love working with others,love solving problems for customers, love talking on the phone very good with word excel and any other computer programs. Work Experience
Customer Service Representative
C3/CustomerContactChannels - Waco, TX
August 2021 to Present
Answer the phone for customers regarding Humana insurance also following up on, and appealing claims with health insurance companies in order to receive payment for services rendered; such as testing, treatments, and procedures.Also told them why their medication was denied through the pharmacy and how and why to appeal it. Also took credit card payments. Customer Service Representative
Empereon - Waco, TX
September 2017 to January 2020
Answer the phone for customers who want to buy cable tv. Sling tv is a type of app/cable tv where you are on a fixed set every month solve customers problems with there account and or take credit card payments.
Front Desk Receptionist
South 18th St Community-Dental - Waco, TX
January 2013 to January 2017
Answering telephones, arrangements of appointments set reschedule appointment set, entering data into Microsoft excel words excel. Taking payments from patients. Education
High school or equivalent in Computer science
Waco High School - Waco, TX
August 2004 to June 2008
Skills
• Call Center (5 years)
• CSR (5 years)
• Customer Service
• Customer Care
• Customer Support
• Microsoft Office (5 years)
• Administrative Experience (4 years)
• Communications skills (4 years)
• Front Desk (4 years)
• Office Experience (4 years)
• Sales
• Typing
• B2B sales
• Live chat
• English
• Data entry
• Communication skills
• Phone etiquette
• Medical office experience
Certifications and Licenses
Dentist office experience
Assessments
Verbal Communication — Proficient
July 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Call Center Representative — Proficient
December 2019
Applying customer service skills in a call center setting. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I would love to work for this company and or companies such as a CSR I feel like I’m great at what I do and I promise to make a difference if hired.
Contact this candidate