Dominiquia Davis

CSR

Waco, TX *****

adw575@r.postjobfree.com

+1-254-***-****

Very good at competitive work love working with others,love solving problems for customers, love talking on the phone very good with word excel and any other computer programs. Work Experience

Customer Service Representative

C3/CustomerContactChannels - Waco, TX

August 2021 to Present

Answer the phone for customers regarding Humana insurance also following up on, and appealing claims with health insurance companies in order to receive payment for services rendered; such as testing, treatments, and procedures.Also told them why their medication was denied through the pharmacy and how and why to appeal it. Also took credit card payments. Customer Service Representative

Empereon - Waco, TX

September 2017 to January 2020

Answer the phone for customers who want to buy cable tv. Sling tv is a type of app/cable tv where you are on a fixed set every month solve customers problems with there account and or take credit card payments.

Front Desk Receptionist

South 18th St Community-Dental - Waco, TX

January 2013 to January 2017

Answering telephones, arrangements of appointments set reschedule appointment set, entering data into Microsoft excel words excel. Taking payments from patients. Education

High school or equivalent in Computer science

Waco High School - Waco, TX

August 2004 to June 2008

Skills

• Call Center (5 years)

• CSR (5 years)

• Customer Service

• Customer Care

• Customer Support

• Microsoft Office (5 years)

• Administrative Experience (4 years)

• Communications skills (4 years)

• Front Desk (4 years)

• Office Experience (4 years)

• Sales

• Typing

• B2B sales

• Live chat

• English

• Data entry

• Communication skills

• Phone etiquette

• Medical office experience

Certifications and Licenses

Dentist office experience

Assessments

Verbal Communication — Proficient

July 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient

Call Center Representative — Proficient

December 2019

Applying customer service skills in a call center setting. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I would love to work for this company and or companies such as a CSR I feel like I’m great at what I do and I promise to make a difference if hired.

Contact this candidate