Customer Service Associate

MW

MASUMI WILSON

**.********.**@*****.*** 302-***-**** Newark, DE 19702

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Customer Service

Active Listening

Team Leadership

Problem-Solving

Multitasking and Organization

L and G Soul Food Restaurant New

Castle, DE

Cashier

08/2022 - Current

Answered customer questions and provided store information. Delivered high level of customer service to patrons using active listening and engagement skills.

Accepted cash and credit card payments, issued receipts and provided change.

Wawa Newark, DE

Customer Service Associate

12/2017 - 01/2022

Performed multiple store positions

Provided exceptional customer service

Handled customer complaints and provided satisfactory resolutions Performed management level duties on a consistent basis Amazon Northeast, Maryland

Order Fulfillment Associate

08/2015 - 07/2019

Fill customer orders in completeness yet quickly and accurately Pull products from stock to prepare for shipping

Deliver items to the delivery platform in a timely manner Comply to all company standards for safety, security, and productivity Subway Newark, Delaware

Sandwich Artist

11/2016 - 11/2017

Maintained food safety and sanitation standards

Processed light paperwork before and after shift

Provided exceptional customer service

McDonald's Wilmington, DE

Shift Manager

05/2004 - 09/2009

Monitored safety and profitability

Met target goals successfully

Positioned skilled staff in key areas throughout shift to optimize department productivity.

DELAWARE TECHNICAL COMMUNITY COLLEGE

Business management

12/2016

Studied Introduction to Business Management; Principles of Business Management; Public Relations; & Organizational Behavior

Summary

Skills

Experience

Education and Training

REFERENCES FURNISHED UPON REQUEST

References

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