Customer Service
Resume:
Shanita Garrett
Dallas, Texas *****
*********@*****.***
Career Summary
A great candidate seeking entry-level technician support related opportunity to gain valuable skills and experience for career growth. Always going above and beyond when it comes to solving any customer's issue(s) by doing objectives that have an impact globally, like updating knowledge base, addressing a bug, or filing a request. I'm great at prioritizing my day so I don't get hung up on one activity instead love to multiple task. Looking for an opportunity where I am continuing to grow and excel in my career.
Skills
Microsoft Office Programs: Word, Excel, PowerPoint, Outlook
10-Key and 75+wpm
Organize team building events
Helped with system updates
Creative ability to solve unusual or difficult problems when logical methods have failed
Possess extensive administrative and customer service skills
Strong organization, excellent interpersonal skills, and office etiquette
Experience
Tax Act/BlueStone Dallas/Plano, TX
Customer Care Tax Specialist/Desktop Support Contractor February 2023-April 2022
•Troubleshoot and research complex tax-related program issues or questions with quick resolutions.
•Provide timely phone, email, chat, and social media support requests to TaxAct individual and professional customers
United Tax Services-Shaddock, Dallas/Plano, TX
Tax Specialist II August 2022-November 2022
•Mange vendors to accurately provide legal documents (tax certificates) for current /past history tax year(s).
•Communicate with all venders and customers through ticketing systems (Service Now and Zendesk) to rely any property tax or other needs from our closers
American Property Guard-Lereta, Plano, TX
Title Operations Examiner II February 2017-July 2022
•Communicate with customers from title companies through ticketing systems( Service Now/Knowledge Base), phone and accurate answer/provide information needed for their requested property taxes
•Excellent troubleshooting/repair with laptop/desktop devices and logical problem solving skills
•Resolve issues for escalations
•Trained employees how to accurately work their orders to fulfill the customers needs
TMX Finance, Carrollton, TX
Data Validation Specialist February 2016-February 2017
•Accurately appraise vehicles with the appropriate grade and funds for each vehicle at the ACV desk
•Preform audits quickly and accurately submitted through the desk that meets our policy guidelines.
Target, Plano, TX
Logistics-Overnight Merchandise Stocker September 2014-February 2016
•Deal with incoming stock deliveries that arrived by assisting in unloading trucks properly
•Receive and arrange items on respective shelves and store extra stock in backroom
Convergys, At Home
Customer Service & Problem Resolution Rep II December 2012-January 2014
•Assist customers to resolve service & technical issues, answer question, and sell customer products TV, Internet, and home phone
•Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects
Education/Training
High School Diploma
Plano East Senior High-Graduated in 2001
Contact this candidate