Customer Service Professional

MARIA MILLER

Hartland, WI *****

262-***-**** - ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS

Customer Relationship Management

Issue and Complaint Resolution

Shipping and Receiving

Understanding

Order Fulfillment

Research

Grammar

WORK HISTORY

06/2014 to Current Inside Sales Rep/Customer Service Waters Industrial Supply – 1515 N. Barker Road

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Responded proactively and positively to rapid change. Updated account information to maintain customer records. Responded to customer requests for products, services, and company information. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues. Investigated and resolved accounting, service and delivery concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Processed customer service orders promptly to increase customer satisfaction. EDUCATION

06/1988

Waukesha North High School - Waukesha, WI

Contact this candidate