Security Officer Customer Service
Resume:
Tej Bahadur Bohora
*********@*****.***
***** ****** ****** ********* ** 20152
Summary
A talented individual looking to join a successful organization that provides professional development and career growth. Attentive to details and works well in a team and equally as a leader Experience
Branch Banker
PNC Bank • Herndon, VA
04/2022 - Present
Utilized sales and marketing research techniques to determine the ideal approach to engage prospects over the phone and via email
Security Officer
FIRST COAST SECURITY • Ashburn, VA
09/2018 - 04/2022
● Monitors Interior and Exterior Patrols on a CCTV and reports any suspicious activity of any kind. Dispatches officers to respond to incidents on site be it alarms or an emergency to correspond to a higher chain of command.
● Maintains awareness of surroundings to promote physical security and safety. Watch for irregular or unusual conditions that may create security concerns or safety hazards and provide appropriate solutions to such situations.
● Observes departing personnel to protect against theft of company property and ensuring that authorized removal of property is conducted within appropriate client requirements
● Contributes to communication and awareness of security policies and issues as needed, warning violators of rule infractions, such as loitering, smoking or carrying forbidden articles on site on the consequences of their behavior.
● Permit authorized persons to enter the checkpoint and monitor entrances and exits, ensuring the safety of the site by making sure persons are wearing visibly required badges. Observes departing personnel to promote awareness on not allowing forbidden items going out without proper procedures. Branch Manager
Gaurishanker Bank • Chitwan, Nepal
03/2010 - 08/2013
● Reviewed financials for customers to determine loan approvals and credit lines.
● Led meetings daily to share new information, update policies, and outline objectives to staff.
● Provided an active presence within the community by networking with organizations and building community relationships to generate new business.
● Implemented custody and control of assets processes for loan collateral and securities.
● Followed information management strategies and monitored employee activities to protect customer information and business assets from loss.
● Reviewed market conditions, competitor activities, and potential business risks to Develop mitigation and improvement strategies.
● Trained staff on new financial products and guided staff in upselling and cross-selling Techniques. p g p g g q
● Established tracking systems and accountability standards to minimize employee Errors.
● Reviewed branch processes, staff performance, and KPIs regularly to verify branch Operations. Skills
Banking, Time management, Customer service
Education
MBA
Shanker dev college • Kathmandu, nepal
01/2008
3
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