Surekha Galla

**** * **** **** **., Apt - ***, Chicago, IL-60631 224-***-****)

adw536@r.postjobfree.com; www.linkedin.com/in/surekha-g

Summary:

●To work in an organization where I can apply the best of my knowledge in the progressive development of the organization and myself, and where I can pursue a successful career by utilizing my skills and abilities to the maximum extent with full potential.

●10+ years of IT industry with specialization in Microsoft-related technology services in a complex client environment.

●Configuration, implementation, administration, and troubleshooting knowledge of various.

●Microsoft Enterprise products i.e., Server Operating systems such as 2012,2012 R2,2016,2019, and windows 2022 along with client-side Operating Systems such as Windows 8, and Windows 8.1, windows10, and windows 11.

●Server Administration: DNS, DHCP, AD administration and Backup, Remote Desktop Management, DFS

●Group Policy, FSMO, VPN, RDG, HYPER-V, Browsing, Wireless, NPS, Direct Access, etc.

●Configuration, implementation, administration, and troubleshooting knowledge of Wireless.

●profiles through group policies, to apply the Wireless Policy, etc.

●Hands-on Experience in configuring LDAP, SSL, SSO (CA SiteMinder), and Digital Signatures.

●Configuration managing ADLDS servers

●Configuration, Implementation, administration, and troubleshooting knowledge of Microsoft NIC.

●teaming (Windows Server 2012).

●Configuration, Implementation, administration, and troubleshooting knowledge of Network.

●Load Balancing on Windows Servers.

●Azure Computing: Configuration, Implementation, administration, and troubleshooting

●knowledge of Azure Virtual Machine, Disks, NICs, ARM Deployment, Availability Set, and Backup.

●Expertise in managing and troubleshooting AD and replication issues (Inter-site or Intra-site) etc.

●Online Exchange: O365, M365 User management SOC, One-drive, and Mailbox Migration.

●Basic Understanding of PowerShell and Scripting. Create PowerShell scripts to automate the scheduled tasks.

●BDR: Storage Craft, Windows Backup, InfraScale, Storage Crafts. Understanding of different types of Backups: - Incremental, Differential, Full, System State.

●Azure Backup and Restore: MARS agent. LRS and GRS backup, Recovery Service Vault.

●Virtualization: VMware, Hypervisor.

●Online Exchange and Azure Active Directory and Directory synchronization, Azure Application Proxy, Azure VM Extensions.

●Encryption, Mailbox Restore, E-Discovery, Auto discover, Hybrid: Relays in Office 365.

●Experience in Storage Implementation and management (NetApp).

●Experience in handling internal and external audits like ISO, ITIL, HIPAA, and external audits for customers.

●Experience in the Software Asset management life cycle.

●Configuring and managing NAS and SAN servers.

●Having experience in doing firmware/bios/drivers upgrade for windows servers.

●Willingness to work in a highly dynamic environment and ready to take up challenges.

●Having experience upgrading service packs for Windows servers and O/S level patching.

●Basic knowledge of UNIX servers.

●Installing and Administering Network Print Server.

●Strong problem-solving, organizing, communication, and planning skills, with the ability to work in a team environment.

●Experience in administering Netapp Storage systems on Data ONTAP.

●Administration experience in storage to Multiprotocol Environments like CIFS and NFS in NetApp SAN/NAS

●Experience in managing load balancers in a high-availability infrastructure environment.

●Very good knowledge of Cyberark, Servicenow, Slack, Jira, Agile and Sailpoint

Professional Experience:

Azure /System Administrator December 2021 - Till

Mindtree Remote

Responsibilities

●Installs and configures Windows server hardware and software, including physical and virtual servers, legacy Linux, Windows Server, Active Directory, IIS, VMware ESX, Virtual Center, VMotion and HBSS

●Troubleshoots legacy Linux, Windows, and ESX server and OS issues. Independently utilizes all available resources (knowledge bases, online resources, etc.) to ensure timely resolution of server issues

●Follows operating procedures and utilizes established support tools for analysis and reporting requirements

●Executes a planned program of virus updates, patches, and service pack management, including testing, deployment staging, and documentation. Install, maintain and manage Windows SUS, HBSS, and other servers for automated updates

●Performs regular system maintenance, hardware and software upgrades, physical to virtual migrations, and performance tuning

●Interfaces with Network Engineers, Storage Engineers, Database Administrators, and Application Teams to optimize systems use and configuration

●Provides server hardware capacity recommendations

●Interfaces with hardware vendors to maintain and schedule repair of equipment in a timely manner and /or provide hardware repair and maintenance as required

●Large-scale Windows Server Administration supporting a variety of business applications (monitoring, tuning, backup/recovery, configuration, documentation)

●Virtualization with VMWare ESXi with Virtual Center, HyperV, or other Linux hypervisor

●Networking services for Directory, DNS, and DHCP for devices and users in a worldwide WAN

●Active Directory PKI authentication and protocols for certificate/smartcard revocation

●Supporting a variety of applications within the Windows server environment (business applications, databases, web services, messaging, monitoring tools, etc.)

Senior System Administrator /Active directory Admin September 2021 – December 2021,

NLSN Media Florida

Responsibilities

●Provide the best solutions from the industry to cater to their IT infrastructure needs cost-efficiently.

●Responsible for handling complete Infrastructure AD, O365, Network, Backup, Desktop, and IOTs

●Support RDS environment for on-premises users and they connect to the RDS environment hosted in Azure with connectivity using the site-to-site VPN.

●Configured and maintained ADLDS server.

●Understanding of configuring the settings that are specific to the virtual machine (virtual hardware, dynamic memory, start priority, etc.)

●Authoring PKI security policy and procedure and assisting different high-profile customers in designing and planning enterprise PKI infrastructure using best practices, protecting ROOT CA, and Identifying continuous improvement areas. Deploying next-generation PKI using suite-B cipher suite

●Understanding of configuration of virtual network settings in Azure V-Net (VM Switches, virtual NIC).

●Troubleshoot profile Issues, with the User Profile disk, and connection issues with the Broker Server.

●Server, Installation, Maintenance, Patching, and troubleshooting.

●AD, DNS, DHCP, Directory Synchronization, Group Policy, DFS, and Print Management.

●Knowledge of implementing, administering, and managing Windows Server Active Directory

●technologies and services, such as Users and Groups, Group Policies, FSMO roles, AD Replication

●(Inter-site or Intra-site), etc.

●Also, have extensive troubleshooting experience using Microsoft Network Monitor to gather and

●analyze network traces and figure out network connectivity loss with the help of packet sniffing used.

●while troubleshooting various technologies such as DNS, DHCP, SMB, Radius Access, VPN, AD Replication issues, etc.

●Knowledge of other data capturing tools like Port Query, Process Monitor, Performance Monitor, Process Explorer, etc.

●Server Administration and troubleshooting the problem with ERP Application Issues.

●Troubleshoot Azure, Identity and Access Management, Backup, Computing, and all IAAS Issue.

●Automate Deployment, Configuring Auto-Scaling, High Availability, and troubleshooting mechanism for quick service.

●Configured Azure AD Application Proxy to protect on-premises RDS and other Web-Applications using Azure Multi-factor authentication.

●Support Single Sign-On using Active Directory Federation Services with Multifactor Authentication.

●Deploying Enterprise On-Premises Application in Azure using Azure Application proxy to Exploit Azure MFA.

●Deployment and Maintaining of Azure backup for Cloud resources as well as On-premises Machines using MARS agent to troubleshoot issues related to deploying backup.

●Migrate on-premises VMs, Databases(cut-off), and File Servers (with hybrid setup).

●Creating Labs, Virtual Machines along with setting up policies and using Formulas and Custom Images to deploy the Network Infrastructure.

●O365 User Management, Mailbox Management, Spam filtering, Mail-flow, E-Discovery, Relays, and connectors.

●Support assistance in public folder creation, replication, rights assignments, free busy related issues, offline address book, and Calendaring services.

●Experience in Administering Exchange Online using ECP or EAC (Exchange Admin Center).

●Azure Active Directory Synchronization, Troubleshooting Sync-related issues.

●Provide Automated solutions to clients' needs using PowerShell and Shell Scripting.

●Migration: AD Migration, Mailbox Migration, One-Drive Migration. Execute, Manage, and lead

●office 365 migrations for Microsoft external clients (Small Business clients with 20-100 users).

●Experience with supporting anti-spam filtering, logging, email tracking, and transport rules using ATP (advanced threat protection, Impersonation Insight).

●Directory Synchronization, Troubleshooting Sync-related issues.

●Open Tickets with 3rd party vendors on behalf of clients and communicate the proper resolution.

●Managing Backup Solutions for clients on Tools like Datto, Storage Craft, Symantec, and Azure (MARS).

Projects:

Projects on Azure 103:

Project 1: Deploying a website using Microsoft Azure.

Topics: Traffic Manager, Application gateway, Virtual Machines. Blob storage, Virtual Network Peering

Roles and Responsibilities:

Deploying the website servers in two different regions.

Controlling, managing, and monitoring the traffic geographically.

Enabling Path-based Routing for the website.

Enabling communication between the servers.

Storing data in the cloud.

Certifications: MCID: 990374739

AZ-104 (Microsoft Certified Azure Administrator)

Valid from 11/2020 to 11/2023

Technology Analyst Nov 2008 – Nov 2016

Infosys Technologies HYD, India

Responsibilities

●Single point of contact in Handling all the IT Infrastructure Management, IT Operations, Solutions Implementation, and Maintained constant communication with vendors, end-users, and staff for the successful execution of activities.

●Supporting 8 active clients (BOFA, Capital One, Walmart, UBS, Equifax, JPMC, BHI, CITI) of diversified domains through shared and dedicated support models

●Streamline the process along with the day-to-day changes. Handling escalation regarding Technical & Non-Technical related issues. Managed Exchange client configuration using Microsoft Office Outlook 2003 & 2007.

●Provided support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook Email, Calendaring & Scheduling.

●Conducting KT sessions for the new resources.

●Reviewing the SLA deadline and ensuring all are fulfilled on time. Preparing SLA reports and sharing with management the status of ongoing projects.

●Disaster Recovery setups for the existing infrastructure.

●Key areas of responsibility include the development and implementation of processes and tools for Change Management, Configuration Management, Release Management, and Risk Management functions.

●Installation and Configuration of Servers in ODC per client IT governance policies.

●Designing and Implementing Group Policies as per the client’s requirements. Implemented various Group Policies for multiple projects in the client’s ODC environment.

●Maintaining 100% compliance for desktops and servers inside the ODC.

●Handling Information Security Audits by an Internal independent body and by the customer.

●Backup Management, Reporting, and Recovery using Symantec Backup Exec Software.

●Also responsible for the supervision of backup and disaster recovery operations.

●Successfully worked on the design and deployment of mid to large-scale SCCM infrastructures for up to 125,000 Seats

●Setting up of new MDT Servers in ODC using Windows Automated Installation Kit (WAIK) tools, Image X, DISM, and WinPE

●Configuring the Nagios Server and monitoring the health status of the devices. Providing the exceptions and scheduled downtime for the devices whenever required and doing the availability analysis of all the devices.

●Configuring and managing Hyper-V and VMware systems in ODC.

●Identity store and messaging platform-agnostic (Active Directory, Azure Active Directory, Office 365, Google G Suite, LDAP standard, and more.)

●Configuring NetApp server and creating Volumes, QTREEs, and Enabling Quota for the End users.

●Creating User IDs in Bulk using PowerShell script.

●I was responsible for managing and maintaining data centers in the buildings and in ODCs.

●I was responsible for newly established ODC’s datacenter design and configuration.

Accomplishments:

●Migration of SCCM 2007 packages to SCCM 2012 environment using migration tools.

●Expertise in executing enterprise-wide technology initiatives like SCCM client upgrade, AV Client Upgrade, Application virtualization, and others.

●Planning and successfully executing data center revamp, hosting critical services for over 20000 users.

●Successfully upgraded DHCP servers from 2000 to 2008 and from 2008 to 2012 and attached SAN storage to the server.

●Monitoring and managing over 12000+ clients with compliance >96%.

●Successfully handled Internal and external Audits in Offshore Development Center (ODC).

Pieces of training conducted:

●Conducted training for L1 and L2 administrators on a day-to-day operation.

●Conducted training on AD, DNS, and DHCP servers

●Conducted training on SCCM (Installation, configuration, and management) for the team.

●Conducted training on NAS for L2 administrators

Pieces of training Attended:

●SCCM administration in 2011.

●PowerShell scripting.

●Azure administration.

●AWS.

Prime access July 2007 to May 2008

Supporting Engineer

Responsibilities

● Supporting 450 laptops (DELL, IBM, HP, SONY, and ACER) and 500 desktops (IBM-P4, HP)

●Installing Operating systems like Windows XP, Vista, and windows2003 servers.

●Installing and troubleshooting software like SAS, SAP, SPSS, and Metasolve.

●Configuring blackberry, Bluetooth devices

●Configuring Mac IDs in different VLANs.

●Configuring & Troubleshooting VPN and Wireless connectivity issues.

●Worked as an Event Coordinator and Team leader on a rotational basis

●Coordinating with Vendors for Systems Hardware Problems

●Creating and adding users into groups

●Maintaining Printers

CACHE PERIPHERALS June 2006 to Jun 2007

Senior System Engineer

Responsibilities

●Supporting 1200 desktops [IBM-P4& P3, Compaq-P3 & P4, HP P4 & P3) and different model Laptop

●Installation of Operating Systems like Windows NT Workstation and Windows 2000 Professional.

●Providing Hardware and software support for IBM/Compaq desktops

●Generating Call reports on a Daily, Weekly, and Monthly basis

●providing technical support on performance, integrity, and support

●Installation of Various Applications like CRM, POS, Metasolv, BP, BRS, etc

●Installation of Bulk systems using Norton GHOST Utility

●Troubleshooting on performance issues on Desktop and laptops

●Maintaining data by taking backups and checking the Data Integrity

●Troubleshooting & Maintenance of OS and Software Applications like Windows 2000 Servers, AD, and DHCP

IIHNT Aug 2005 to May 2006

Faculty

Education:

M.Sc. – Electronics (Andhra University-Visakhapatnam), 2005

B.Sc.—Maths. Physics and Electronics (Nagarjuna University – Movva), 2001

Contact this candidate