Technical Sales Architect (presales) (postsales)

BRYAN D CROUCH

highly driven and motivated IT professional with 25 years of experience and a deep passion to see business partners and customers use technology to achieve wildly successful business outcomes 317-***-****

*****.******@*****.***

https://www.linkedin.com/in/bryan-crouch

CAREER OBJECTIVES – To obtain a permanent or contract position in Pre-sales Engineering and Design, Technical Solution Architecture, Customer facing enablement, or Custom Application Design CORE COMPETENCIES

• IBM Champion in 2021

• Advanced knowledge of IBM Automation software including Cloud Paks

• Intermediate knowledge of VMware Virtualization Technologies

• Advanced knowledge of Business Partner/Customer facing conversations

• Intermediate knowledge of Red Hat Enterprise Linux

• Intermediate knowledge of Red Hat OpenShift

• Intermediate knowledge of IBM Cloud Pak for Business Automation

• Intermediate knowledge of IBM Cloud Pak for Data

• Intermediate knowledge of containerization technologies

• Intermediate knowledge of cloud migration and all technologies associated including AWS, Azure, IBM Cloud, GCP, etc.

• Advanced knowledge of Windows Server and desktop technologies

• Advanced knowledge of Exchange/Outlook 365 Server technologies

• Intermediate knowledge of database systems including MS SQL, Pervasive, MySQL, and SQL Anywhere

• Intermediate-Advanced knowledge of network routing, switching, and security

• Intermediate knowledge of Cisco IP Telephony

• Advanced knowledge of Active Directory from inception of Windows 2000 up to present

• Intermediate knowledge of project management

• Intermediate knowledge of AMX NetLinx Programming Language

• Advanced knowledge of high-definition video conferencing specializing specifically in Polycom

• Intermediate knowledge of .NET and OO Programming

• Advanced written, oral, teamwork, and communication skills

• Intermediate knowledge of all versions of OS X, Linux, and UNIX

• Advanced knowledge of all network cabling systems

• Intermediate knowledge in PHP, Java, JavaScript, and other web driven languages

• Advanced knowledge of Word Press custom programming from the ground up

• Advanced knowledge of Content Management Systems PROFESSIONAL EXPERIENCE

Technical Support Architect - March 2021- Current – Arrow ECS (Indianapolis, IN/remote)

● Certified in CP4BA and CP4D, enabling our business partners to sell IBM software

● Specialized in hybrid cloud technologies on the Red Hat and IBM team

● Developed solutions and joined in on business partner calls with our sales force to enable partners to sell products as it pertains to cloud solutions and business automation

● Enabled our business partners to speak knowledgeably on IBM Enterprise Solutions towards national government contracts on a high level

● Designed, developed, and conducted Red Hat OpenShift Workshops for our business partners with follow up to ensure they were enabled to knowledgeably sell and implement the products

● Obtained multiple Red Hat accreditations along with IBM Certified Associate in Cloud Pak for Data and Cloud Pak for business

● IBM Champion for 2021

Support Specialist II - January 2016- March 2021 – Carbonite/Double Take Software (Indianapolis, IN/remote)

● Supported our larger customers with Double Take disaster recovery, high availability, and migration software

● Provided support and direction for migration of on premise to cloud technologies including AWS, Azure, Google, and other medium to large cloud-based networks with large companies

● Provided networking support and troubleshooting of complex and segmented/multi location networks

● Helped establish proper solutions for high availability and large-scale migrations based on customer needs

Chief Technology Officer / VP of IT - December 2013- December 2015 – IT Solutions (Indianapolis, IN)

● Responsible for management of all engineers and help desk support team

● Network Engineering Solutions for client base

● Implemented large scale network solutions for clientele

● Worked closely with Operations Management to build project management team

● Sales Engineering for new and existing client base

● Microsoft Server Technology Management

● Managed Citrix environments

● Business Development

● Spent time with customers developing IT business strategies

● Management of teams supporting Cisco networks

Manager of Project Services - January 2013- December 2013 – Diverse Tech (Indianapolis, IN)

● Responsible for Project Management for new clients and existing customers

● Network Engineering Solutions for client base

● Implemented large scale network solutions for clientele

● Managed Citrix Environments

● Worked closely with Operations Management to build project management team

● Sales Engineering for new and existing client base

● Microsoft Server Technology Management

● Business Development

● Spent time with customers developing IT business strategies

● Managed large scale, complex network backbones

● Extensive expertise in Cisco Call Manager software and hardware

● Managed large scale Cisco networks

● Directly involved in product life cycle including project inception all the way through to completion. Senior Systems Engineer - July 2012- January 2013– Abacus Technologies (Springfield, MO)

● Responsible for management of client base

● Design and Implementation of network systems utilizing Microsoft AD, Exchange, SBS, VMware, Hyper-V, and many others

● Managed Citrix Environments

● Managed Help Desk services for clients and personnel

● Implemented routing and switching technologies with all manufacturers of devices including Cisco, Brocade, and HP

● Quoted and designed small and large network systems for all different industries

● Designed, implemented and maintained web applications in many programming languages Director of IT - February 2008 - July 2012 – Killian Group of Companies (Springfield, MO)

● Manage IT Infrastructure for entire Killian Group of companies

● Responsible for 25 servers including MS, Linux, ESX, VMware

● Managed Cisco 6590 core switch and all edge routers and switches

● Managed IT staff

● Managed Published Applications using early versions of Citrix XenApp

● Maintained all communication accounts for the company including large AT&T Mobility, VPNs, Windstream and others

● Managed 80 user Exchange Server 2003 including upgrade to 2010

● Responsible for management of Timberline Accounting, Timberline Estimating, and Prolog Manager

● Developed database front ends for project management and support contract management

● Developed control systems utilizing the AMX proprietary NetLinx programming language

● Responsible for the design of digital signage networks

● Developed and maintained Polycom HD videoconferencing networks Information Systems Manager - October 2004 – February 2008 – Christenson Transportation (Springfield, MO)

● Responsible for proprietary McLeod trucking software and all hardware management

● Software engineering to a certain extent

● Manage 50+ users

● Developed many custom applications

● Managed internal Citrix MetaFrame Applications

● Manage Cisco routers, switches, firewalls, and IP phone system, including Cisco Call Manager

● Project Management roles

● Manage e-mail system with MS Exchange

● Manage 12 servers running Windows Server 2003

● Maintain and code company web site and custom software apps Network Consultant - May 1998 – October 2004 – JMARK Business Solutions (Springfield, MO)

● Consulting for more than 200 customers

● Implemented Cisco technologies, Windows technologies

● Worked with earlier versions of Citrix MetaFrame environments

● Designed and implemented 200+ Cisco PIX and ASA firewalls including VPN connectivity

● Implemented CAT5, CAT6, and fiber optic cabling systems

● Designed, Implemented, and managed Windows Server NT 4.0, 2000, and 2003

● Developed Cisco security systems for clientele

● Extensive experience implementing large networks from the ground up CERTIFICATIONS

CP4D – IBM Cloud Pak for Data

CP4BA – IBM Cloud Pak for Business Automation

MCP - Microsoft Certified Professional

MCAD - Microsoft Certified Application Developer

ACE - Apple Certified Engineer

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