Data Entry Front Desk
Resume:
EDUCATION
Pedagogical University Enrique Jose Varona Graduated 2017
Bachelors in Linguistics, English and French
• Foreign Languages, Literatures, and Linguistics
• Writing and Reading Team
• Romance Languages, Literatures, and Linguistics
Pre-university High School Salvador Pascual Salcedo Graduated 2014
RELATED EXPERIENCE
Clerical Office Worker NYC Health + Hospitals July 2020 – May 2023
New York, United States
• Supervised front desk clerks and ensured 600+ daily patients were navigated efficiently and smoothly to the tasting rooms.
• Managed front desk and registered 100+ patients daily.
• Tracked check-in and out patient data and conducted data entry on EPIC system.
• Scheduled Appointments and assigned patients to respective and available doctors within the clinics.
• Obtained experience in various clerical settings such as the Annex Testing Site, Adult Clinic, Pediatric, Dialysis and Vaccine Center.
Tour Guide Strawberry Tours January 2018 – May 2019
Old Havana, Cuba
• Conducted 200+ in-depth walking tours in Old Havana and Vedado in English and Spanish.
• Provided detailed information about historical landmarks to both small and large tour groups.
• Ensured tourists needs, overall satisfaction and safety were met during tours.
• Provided tourists with recommendations for attractions and activities for the remainder of their stay.
Drama, Theater and Acting La Cobija October 2018 – April 2019
Old Havana, Cuba
Translator February 2016 – March 2019
Havana, Cuba
• Provided Spanish-English translation services to companies and individuals.
• Appropriately translated document contents and both business and personal conversations.
Receptionist Habana Libre February 2016 – January 2018
Vedado, Havana, Cuba
• Greeted guest and escorted them to their suites.
• Facilitated check-in and check-out procedures for all guests.
• Answered telephone and in-person queries regarding available services and facilities.
• Attended to all guest inquires and concerns and provided excellent customer service.
Organization Manager Casa C July 2015 – March 2016
Vedado, La Havana, Cuba
• Ensured highest level of guest satisfaction with quality guest services.
• Managed the functions of all hostel personnel.
• Addressed all guest inquiries and concerns.
• Provided guests with recommendations on visiting local restaurants and places of interest during stay.
Salsa Instructor Casa C July 2015 – March 2016
Vedado, La Havana, Cuba
• Taught beginners’ salsa to hostel guests twice a week.
Military service July 2014 – July 2015
Baracoa Guantanamo, Cuba
• Mountain Light Infantry Brigade
• Specialized in communication, engineering and tanks.
505 W 162nd St
New York, NY 10032
***********@*****.***
Angel E. Delfino
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