EDUCATION

Pedagogical University Enrique Jose Varona Graduated 2017

Bachelors in Linguistics, English and French

• Foreign Languages, Literatures, and Linguistics

• Writing and Reading Team

• Romance Languages, Literatures, and Linguistics

Pre-university High School Salvador Pascual Salcedo Graduated 2014

RELATED EXPERIENCE

Clerical Office Worker NYC Health + Hospitals July 2020 – May 2023

New York, United States

• Supervised front desk clerks and ensured 600+ daily patients were navigated efficiently and smoothly to the tasting rooms.

• Managed front desk and registered 100+ patients daily.

• Tracked check-in and out patient data and conducted data entry on EPIC system.

• Scheduled Appointments and assigned patients to respective and available doctors within the clinics.

• Obtained experience in various clerical settings such as the Annex Testing Site, Adult Clinic, Pediatric, Dialysis and Vaccine Center.

Tour Guide Strawberry Tours January 2018 – May 2019

Old Havana, Cuba

• Conducted 200+ in-depth walking tours in Old Havana and Vedado in English and Spanish.

• Provided detailed information about historical landmarks to both small and large tour groups.

• Ensured tourists needs, overall satisfaction and safety were met during tours.

• Provided tourists with recommendations for attractions and activities for the remainder of their stay.

Drama, Theater and Acting La Cobija October 2018 – April 2019

Old Havana, Cuba

Translator February 2016 – March 2019

Havana, Cuba

• Provided Spanish-English translation services to companies and individuals.

• Appropriately translated document contents and both business and personal conversations.

Receptionist Habana Libre February 2016 – January 2018

Vedado, Havana, Cuba

• Greeted guest and escorted them to their suites.

• Facilitated check-in and check-out procedures for all guests.

• Answered telephone and in-person queries regarding available services and facilities.

• Attended to all guest inquires and concerns and provided excellent customer service.

Organization Manager Casa C July 2015 – March 2016

Vedado, La Havana, Cuba

• Ensured highest level of guest satisfaction with quality guest services.

• Managed the functions of all hostel personnel.

• Addressed all guest inquiries and concerns.

• Provided guests with recommendations on visiting local restaurants and places of interest during stay.

Salsa Instructor Casa C July 2015 – March 2016

Vedado, La Havana, Cuba

• Taught beginners’ salsa to hostel guests twice a week.

Military service July 2014 – July 2015

Baracoa Guantanamo, Cuba

• Mountain Light Infantry Brigade

• Specialized in communication, engineering and tanks.

505 W 162nd St

New York, NY 10032

978-***-****

adw4xw@r.postjobfree.com

Angel E. Delfino

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