Content Writer and Editor

Laura Baker

512-***-**** *************@*****.***

Skill Areas

Working with human and IT process SMEs to refine features and requirements

Creating understandable, and precise documentation of technical subject matter

Researching, writing and tracking RFPs

Analyzing knowledge systems

Establishing and working within publishing operations

Documenting planning and development in an Agile environment

Tools

MS Office Suite and Tools NPW

scrum and SAFe

Adobe InDesign / Adobe AE

Confluence / Salesforce / SharePoint / Teams/ TeamSite

JIRA, Synergy, Bugzilla

Work History

Software University of Tex. Medical Branch Galveston, TX 1991-1994

RFP Writer

Researched systems over 500k for medical operations

Wrote RFPs and tracked responses

Worked with teams of developers and researchers to refine requirements based on responses

Created documentation of new technologies for internal and external audiences.

Digital AT&T KM Brand Project Remote Jan ‘21-Present

Content Writer

Write and edit online human and computer process articles

Work with SMEs and content owners to refine and produce internal and online articles

Test and confirm technical processes with SMEs

Collaborated with team members extensively

Created operational procedure guide

Use Salesforce, MS Office, JIRA, Confluence, KANA

Technical BakerOnline (Insurance industry contractor) Austin, Texas Jan ’18–Dec. ‘20

Business

Writer

Interviewed end-users and documented process needs in IT, Service and Financial sectors

Created business development documents using Microsoft Office Tools NPW

Wrote business procedures and policy for insurance industry leaders

Created marketing emails and brochures for financial and retail products

Maintained customer databases using Adobe AEM

Provided complex instructions with clear, concise writing

Documented and tested user interfaces

Created software procedural guides

2

Technical AT&T Cyber-Security Division Austin, Texas Sept. ‘17–Jan ‘18

Writer

Supported security analysts in defining scope and processes for large government

contracts.

Worked closely with developers to define initial cyber processes for customers

Wrote functional requirements documents, procedures, white papers, and policy documents

Maintained project schedule in SharePoint and Excel

Project The Texas Messages Project Austin, Texas Aug.’14 – Sept. ‘17

Manager

Researched and wrote grants for private funding for at-risk youth, including

articles and stories

Worked closely with state officials to manage video publishing projects in prisons

Created website content

Researched and wrote IT policy documents for the organization

Business Austin Energy Austin, Texas Aug. ’12 – July ‘14

Analyst /QA

Researched requirements for weatherization, PMAS and rebate software via: SME interviews, archival research and UX testing, used IBM COTS products

Wrote use cases, test plans, test cases and contributed to functional

specifications for online weatherization software

Completed 508 Federal Disability Guidelines GUI training and testing

Worked with a team to test and document utility-bank ACH processing

Documented meter fee-based databases and wrote test for meter testing

Monitored defects and logged defects using Synergy and JIRA

Writer- Author-coach.com, Inc. Austin, Texas March ‘02– Aug. ‘12

PM Financial Industry Service Company

Worked with sales trainers to write presentations and user guides

Created online content and help

Established brand and marketing plans

Created books, brochures, and presentations as branding platforms

Technical ClearOrbit Inc. Austin, Texas Feb. ‘04 –Dec. ‘04

Writer

Tested new web software applications for: forms, cookies, usability, interface,

compatibility and links

Wrote system requirements documents and release notes for Oracle manufacturing software

3

Technical GenBand Telecon Inc., Austin, Texas July ‘01– March ‘02

Writer-Editor

Researched and wrote command-line interface guide for VOIP

Created white papers and one-page product presentations

Worked extensively with software developers and project managers to review

and edit technical documents

Education B.A. English Composition: University of Texas at Austin, Texas

French Minor: Institute for American Universities, France

Technical Writing: Austin Community College, Austin, Texas

Computer Graphic Design: College of the Mainland, Texas City, Texas

References and writing samples available upon request

Contact this candidate