Package Handler Customer Service
Resume:
Diamond S. Leggett
Hurst, TX 76053
Cell: 470-***-****
Alternate Number: 678-***-****
**************@*****.***
OBJECTIVE
To obtain a part time position that will enable me to utilize my strong organizational skills, education, professional, and ability to enhance the team environment while providing exceptional customer service
Work Experience
Education
● Graduate of Pebblebrook High School
● Continuing education at Atlanta Technical College
● Major: Physical Therapy
Computer Skills
● Proficient in Microsoft Office 2003 & 2007, Excel 2003 & 2007, PowerPoint 2003 & 2007, Publisher 2003 & 2007, Internet such as Google, Google Docs, Bing, and Lexus Nexus and Email.
Professional Career History
One Stop Food Mart
5445 Riverdale Road
Riverdale, Ga
Owner: Shaju Bahn
October 2019- Current
Salary: $10.00 per hour
Store Manager:
• Oversee daily operations of the business unit or organization.
• Ensure the creation and implementation of a strategy designed to grow the business.
• Ensure the overall delivery and quality of the products.
• Engage in key or targeted customer activities.
• Evaluate and decide upon key investments in equipment and infrastructure
• Report key results to corporate officers.
State Farm
1800 North Travis Street Ste K
Sherman, TX 75092
Agent: Ibrahim Sangare
April 2018-August 2019
Salary: $28,000 per year
Agent Team Member:
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Work with the agent to establish and meet marketing goals.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.
Extreme Cash For Junk Cars
680 langston Drive SW
Atlanta, Ga 30315
Supervisor: Thierno Diallo
December 2015-February 2018
Salary: $200 USD per week
Customer Representative:
● Resolve customer complaints via phone, email, mail, or social media.
● Use telephones to reach out to customers and verify personal information.
● Greet customers warmly and ascertain problem or reason for calling.
● Advise on company information.
● Take pertinent information such as addresses and phone numbers.
● Place or cancel appointments.
● Answer questions about warranties or terms of sale.
● Act as the company gatekeeper.
● Suggest solutions when a vehicle malfunctions.
● Attempt to persuade customer to reconsider cancellation.
● Inform customer of deals
● Sell services.
● Utilize computer technology to handle high call volumes.
● Close out or open call records.
● Compile reports on overall customer satisfaction.
● Read from scripts.
● Handle changes in policies or renewals.
FedEx Ground
1675 Airport Road NW
Kennesaw, GA 30144
Manager:
May 2015-December 2015
Salary: 12.50 USD per hour
Package Handler:
● Unload truck by putting boxes on to conveyor properly so scanner can scan item.
● Sort boxes by color code, zip code, and area code to different conveyors.
● Load FedEx trucks by sorting its number code to the correct area.
● Lifting and sliding packages weighing up to 70 pounds onto conveyor belts
● Sort packages to correct location according to label and load chart
● Responsibilities Lowering and sliding packages that typically weigh 25 - 35 lbs.
● Help sort packages to specific truck load.
● Scan each packages to confirm package arrival and condition.
● Use extended loader to assist me with loading packages in cornerstone order.
Braves Management
1775 The Exchange Suite 320
Atlanta, GA 30339
Manager: Crystal Dulichand
February 2015- April 2015
Salary: $300/weekly
Brand Ambassador:
● Represent brand to targeted customers in order to create awareness, create a specific image, generate sales opportunities and build customer preference.
● Demonstrates how the product works.
● Generates public interest in brand.
● Represent the company in a positive way.
● Interacts with customers and sales prospects.
● Provides complete information about the brand.
● Assist managers with the implementation of marketing campaigns.
● Works with other team members and other business partners.
● Provides information to the company on sales opportunities in a particular community.
● Meets department and event sales goals.
Chic Fil-A
5888 Fairburn Road
Douglasville, Ga 30134
Manager: Mike Moore
March 2014-July 2014
Salary: $7.50 USD per hour
Cashier:
● Provide basic customer service duties.
● Operate cash registers and prepare drink orders
simantaneously.
● Prepare food
● Maintain a friendly, personable, and attentive personality.
● Adhere to strict health and safety guidelines at all times.
● Basic computation skills
● Maintain a clean and tidy work space, inside and out Camp 212 Word of Faith Family Cathedral
212 Riverside Parkway
Austell GA, 30168
Camp Director: Gerald Jordan
May 2010- 2012
Hours Per Week: 50
Counselor:
● Recognize and respond to opportunities for problem solving in the group.
● Develop opportunities for interaction between campers and staff.
● Provide opportunities for the group so that each individual experiences success during camp.
● Provide opportunities for discussion of individual or group problems or concerns.
● Help each participant meet the goals established by the camp for camper development.
● Guide groups and individual campers in participating successfully in all aspects of camp activities.
● Carry out established roles for supervising camper health.
● Carry out established roles in enforcing camp safety regulations.
● Develop unit activity plans with participants as appropriate.
● Supervise all assigned aspects of the campers day including morning meal time and field trips.
● Instruct campers in emergency procedures such as fire drills, evacuating. Etc.
● Help campers plan their in unit-wide or camp-wide programs, special events, and activities.
● Assist in teaching or leading an activity, as assigned.
● Other duties as required by Camp Supervisor.
Columbus, Georgia Consolidated Government
100 10th Street
Columbus GA, 31901
October 2012-October 2013
Supervisor: Darlene Debrow
Salary: $8.54 USD per Hour
Activity Leader:
● Enforce Rules and regulations of recreational facilities to maintain discipline and ensure safety.
● Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies.
● Meet with staff to discuss rules, regulations, and work related problems.
● Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encourage participation.
● Explain principles, techniques, and safety procedures to participants in recreational activities, and demonstrate use of materials and equipment.
● Provide for entertainment and set up related decorations and equipment.
● Confer with management to discuss and resolve participant complaints.
● Administer first aid according to prescribed procedures, and notify emergency medical personnel when necessary.
● Complete and maintain time and attendance forms and inventory lists.
● Ascertain and interpret group interests, evaluate equipment and facilities.
● Direct special activities or events such as drama and music programs.
● Evaluate recreation areas, facilities, and services to determine if they are producing desired results.
● Meet and collaborate with agency personnel, community organizations, and other professional personnel to plan programs for participants.
● Encourage participants to develop their own activities and leadership skills through group discussions.
● Take participants on community outings .
● Accept weekly payments from participants, post to accounts and issue receipts.
Six Flags over Georgia
725 Riverside Parkway
Austell GA, 30168
May 2008- November 2009
Supervisor: Maurice Johnson
Salary: $7.25 USD per hour
Hours per week: 45
Hostess:
● Operated cash register
● Stocked and restocked the food.
● Manage inventory sheet and determine the amount of food that was needed for the upcoming week.
● Advised and coached new coworkers on how to operate the machines and cash registers.
Job related training:
AED/CPR Certified
Language Skills:
English
Spoken: Advanced
Written: Advanced
Read: Advanced
Spanish
Spoken: Intermediate
Written: Intermediate
Read: Intermediate
References:
Thea Leggett-Page
Department of The Treasury
****.****@***.***
Shaquana Lindsay Mizuno
USA Compliance Analyst
********.*******@*********.***
Thierno Diallo
Extreme Cash For Junk Cars
**************@*****.***
Contact this candidate