Data Entry Customer Service
Resume:
Geraldine Parkin
***************@*****.***
Looking for a company that will expand my horizon with growth and development.
Education
University of Phoenix
Bachelors of Science in Business Management
Work Experience
Business Development Center Agent
Carey Paul Honda - Snellville, GA
June 2021 to Present
●Customer service
●Scheduling internet Appointments
●Assisted with internet Eleads
●Assisted with daily internet service
●Assisted with Sales
●Front Desk duties
●Customer service
●Multiple line phone screening
●Data entry
●Set appointments
●Order office supplies
Registration
Voter Registration and Elections office - Lawrenceville, GA
April 2020 to Present
●Verify Voters Ballots
●Verifying Signatures
●Update Voter personal information
●Canceling and Rejecting Ballots
●Accepting Voter Ballots
●Retrieving voters ballots
●Updating cures on Ballots
●Updating system with New registered Voter information
●
●Balancing Ballot vaults
●Daily data entry.
Call Center Supervisor
ATC Income Tax - Atlanta, GA
January 2020 to Present
●Daily Data Entry
●Customer Service
●Resolve Customer Complaints
●Resolve Tax refund issues
●Daily Transactions
●Computer Savvy
●Scheduling appointment
●Assist with payroll, time sheets liaison between the IRS dept and the customers
Concierge/Administrative Assistant
Inspired Living at Alpharetta, GA - Alpharetta, GA
July 2017 to April 2018
●Customer service, data entry, lease agreements, billing, p cards, spreadsheets, meet and greet, help with orientation, assist human resource and other Administrative duties.
Administration Coordinator
Installed Building Products - Lithonia, GA
November 2015 to January 2017
●Payroll
●Costing Materials
●Verifying daily Labor wages
●End of Month Reports
●Customer Service
●Verifying and update DOT Documentation for Drivers
●Daily Collections and end of month report
●Processing Credit Cards Payment
●Human Resource
●Verifying Homeland Security documentation i9
●Filing
●Time Clock Management
●Daily Payroll Balancing
●New Hiring Procedures
●Participate in daily meetings
Bank Teller 2
SunTrust Bank
March 2013 to July 2013
●Daily customer service
●Transfer funds between accounts
●Payments on Credit Card, Commercial accounts, and Loan
●Distribute money orders
●Distribute certified bank checks
●Transactions on Cash Advancements
●Administrative Management on all accounts
●Member's Representative Coordinator
●Open Accounts and Close Accounts
●Cross Sales
Customer Service Trainer
Washington Mutual Bank/Dime Savings Bank - Massapequa, NY
April 1999 to January 2003
●Trained new hires customer service techniques along with rules, regulations, and banking codes
● Update current employees with new banking policies and manuals
● Trained current branch managers on new banking procedures and policies
● Daily Administrative Management on all employees' files.
Supervisor Call Center Private /Online Banking - Dime Savings Bank
● Provided assistance to representative with escalated calls
● Assisted clients with opening new accounts and closing of current accounts
● Provided excellent customer service
● Monitored calls to verify clients were receiving top notch customer service
● Assisted with training of representatives
● Administrative Management
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