Geraldine Parkin

adw4q7@r.postjobfree.com

Looking for a company that will expand my horizon with growth and development.

Education

University of Phoenix

Bachelors of Science in Business Management

Work Experience

Business Development Center Agent

Carey Paul Honda - Snellville, GA

June 2021 to Present

●Customer service

●Scheduling internet Appointments

●Assisted with internet Eleads

●Assisted with daily internet service

●Assisted with Sales

●Front Desk duties

●Customer service

●Multiple line phone screening

●Data entry

●Set appointments

●Order office supplies

Registration

Voter Registration and Elections office - Lawrenceville, GA

April 2020 to Present

●Verify Voters Ballots

●Verifying Signatures

●Update Voter personal information

●Canceling and Rejecting Ballots

●Accepting Voter Ballots

●Retrieving voters ballots

●Updating cures on Ballots

●Updating system with New registered Voter information

●

●Balancing Ballot vaults

●Daily data entry.

Call Center Supervisor

ATC Income Tax - Atlanta, GA

January 2020 to Present

●Daily Data Entry

●Customer Service

●Resolve Customer Complaints

●Resolve Tax refund issues

●Daily Transactions

●Computer Savvy

●Scheduling appointment

●Assist with payroll, time sheets liaison between the IRS dept and the customers

Concierge/Administrative Assistant

Inspired Living at Alpharetta, GA - Alpharetta, GA

July 2017 to April 2018

●Customer service, data entry, lease agreements, billing, p cards, spreadsheets, meet and greet, help with orientation, assist human resource and other Administrative duties.

Administration Coordinator

Installed Building Products - Lithonia, GA

November 2015 to January 2017

●Payroll

●Costing Materials

●Verifying daily Labor wages

●End of Month Reports

●Customer Service

●Verifying and update DOT Documentation for Drivers

●Daily Collections and end of month report

●Processing Credit Cards Payment

●Human Resource

●Verifying Homeland Security documentation i9

●Filing

●Time Clock Management

●Daily Payroll Balancing

●New Hiring Procedures

●Participate in daily meetings

Bank Teller 2

SunTrust Bank

March 2013 to July 2013

●Daily customer service

●Transfer funds between accounts

●Payments on Credit Card, Commercial accounts, and Loan

●Distribute money orders

●Distribute certified bank checks

●Transactions on Cash Advancements

●Administrative Management on all accounts

●Member's Representative Coordinator

●Open Accounts and Close Accounts

●Cross Sales

Customer Service Trainer

Washington Mutual Bank/Dime Savings Bank - Massapequa, NY

April 1999 to January 2003

●Trained new hires customer service techniques along with rules, regulations, and banking codes

● Update current employees with new banking policies and manuals

● Trained current branch managers on new banking procedures and policies

● Daily Administrative Management on all employees' files.

Supervisor Call Center Private /Online Banking - Dime Savings Bank

● Provided assistance to representative with escalated calls

● Assisted clients with opening new accounts and closing of current accounts

● Provided excellent customer service

● Monitored calls to verify clients were receiving top notch customer service

● Assisted with training of representatives

● Administrative Management

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