Service Representative Call Center
Resume:
Terin Casteel
Johnson City, TN
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative Teleperformance
Teleperformance - Bristol, TN
March 2022 to September 2022
Processed IRS tax payments for tax payers.
Customer Service Representative
Advanced Call Center Technologies, LLC - Boones Creek, TN December 2021 to February 2022
Answered inbound calls for home loans.
Customer Service Representative
Advanced Call Center Technologies, LLC - Johnson City, TN April 2018 to July 2020
Took inbound calls for Bank of America account holders, filling disputes on zelle transfers, ACH transfers
& wire transfers. I was also a floor walker & helped with training new agents. Education
High school diploma in anatomy
Daniel Boone Area High School - Johnson City, TN
August 2004 to May 2008
Skills
• ACH
• Bank Reconciliation
• Physiology Knowledge
• Anatomy Knowledge
• Accounts Payable
• Customer service
• Journal Entries
• General Ledger Accounting
• Account Reconciliation
• Office Management
Assessments
Call Center Customer Service — Completed
August 2020
Applying customer service skills in a call center setting. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate