Service Representative Care
Resume:
Susan Suverkrubbe
Omaha, NE *****
*******@***.***
I have all the customer service skills needed to be an asset to your company. Enjoy interacting and engaging with people. Reliable.
Authorized to work in the US for any employer
Work Experience
Inbound Customer Service Representative
Omaha Steaks - Omaha, NE
September 2022 to December 2022
Temporary Christmas help. Took inbound calls. Updated accounts and upsold products. Handled customer complaints
Semi-Retired
Omaha, NE
March 2020 to September 2022
I semi retired early due to covid while working at Radisson/IGT Customer Service Representative
Radisson Hotel Group - Omaha, NE
July 2014 to March 2020
I took incoming calls worldwide for the hotel chain, and also some sister hotels. Checked Availability, rates and answered customers questions. Call center environment.Due to corona virus they closed the call center.
Cashier or Checker Stock Clerk
Thrift World - Omaha, NE
April 2014 to July 2014
Cashier
• Greet customers * Ring up items purchased by customers on scanners, cash registers, and calculators
* Accept payments from customers and give change and receipts * Bag or wrap customers' purchases * Process returns and exchanges of merchandise, which includes inspecting whether the items are in good condition and using the right procedure for cash, credit cards, or other types of payments. Temporary Seasonal
Omaha Steaks - Omaha, NE
September 2013 to December 2013
Took inbound orders, processed orders for steaks and misc foods. Upsold products. Customer Contact Specialist-Inbound/Outbound
Aetna - Short Contract Assignment - Omaha, NE
January 2013 to April 2013
Rose Intl
Answered incoming calls and questions for health and dental insurance, dependent care and savings. Assisted members with products and billing questions. Call center environment, fast pace. Attention to detail. Navigating through pc screens using 2 computers, Input screen and information screen. Logged all customer contact. Resolved issues.
Provided functional guidance.
Customer Care Representative (CCR)
Temp Seasonal
Omaha Steaks - Omaha, NE
October 2012 to December 2012
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Upsold products. Sales
Hyvee - Omaha, NE
April 2009 to October 2012
Worked in the deli, preparing foods, making sandwiches to frying chips. Cut meats and cheeses to satisfy the customer.
Clean up and stock.
Guest Service Representative
Hollywood Video - Omaha, NE
July 2006 to December 2008
Rang out customers on cash register. Stocked Shelves. Fast pace work environment. Promoted to shift supervisor. Key holder and money drop.
Emergency Dispatch Operator
ADT - Papillion, NE
January 2000 to July 2006
Inbound/Outbound calls. Maintained fire, police and burglary calls. Fast pace work environment. PBX Operator (Private Branch Exchange Operator)
Great Western Bank - Omaha, NE
July 1998 to January 2000
Field and direct incoming calls and patrons to the appropriate departments. Multi line phone system, fast pace.
Additional responsibilities. Manned door at the bank for employee safety. Sales and Service Associate (SSA)
Omni Hotels and Resorts - Omaha, NE
August 1991 to July 1998
Took reservations for Omni Hotels all over the world. Inquired directly with hotels about miscellaneous. Answered questions professionally for customers. Upsold hotels and rooms, promoted to the airline dept. Education
High school diploma
Westside High School - Omaha, NE, US
August 1974 to May 1976
Skills
• Computer Skills
• Hotel experience
• Communication skills
• Multi Tasking
• Multi-line Phone Systems
• Dispatching
• Medical terminology
• Microsoft Excel
• Customer Service Skills
• Guest Services
• Typing
• Type 35 to 40 wpm (10+ years)
• Phone Etiquette
• Contracts
• Customer service
• Cash Handling
• Microsoft Outlook
• Organizational skills
• Upselling
Contact this candidate