Service Representative Customer

Dean Krzeszewski

** ******* **, **********, ** 505-***-****

************.**@*****.***

Summary

Customer service professional with over twenty-three years of customer service experience and over ten years of supervisory/management experience. Specializing in providing exceptional customer service. Direct, daily customer contact working within a team environment. Extensive experience in managing, and coaching/training, individuals and teams. Extremely adaptable; able to work with little to no supervision and, continue to exceed goals set. Have high level of expertise in connecting, communicating and, answering questions, or requests with a customer, or teammate on the phone, or in person. Possess a natural ability to diffuse irate customers, and resolve issues, or concerns that are presented. Experience

Customer Service Representative

Safelite AutoGlass New Mexico, Rio Rancho

07/2019 - 03/2020

Handled incoming calls to assist in scheduling glass repair. Provided quotes based on vehicle information, and type of glass needed. Dealt with third party insurance to assist customers with getting repairs completed. Handled complaints, as well as warranty information. Position eliminated due to Covid. O'Reilly Auto Parts New Mexico, Albuquerque

03/2018 - 01/2019

March/2018 – October/2019

ISS – Installation Service Specialist

Handled service and sales commercial accounts. Daily interaction in person, and over the phone with commercial clients, assisting them with purchase of parts for their business. Responsible for sixty percent of sales of entire store. October/2018 – January/2019

Store Manager

Responsible for daily functions of the store, including cash management, inventory, payroll, hiring, training, scheduling, and overall customer satisfaction. Managed eight employees. Responsible for reporting daily sales numbers to Regional Sales Manager.

Alliance Data New Mexico, Rio Rancho

Customer Service Representative 07/2017 - 02/2018 Received incoming calls, assisting customers with their credit card accounts. Helping them manage their accounts, answering questions, dealing with escalated issues, explaining the status of the account. Consistently met and exceeded metric goals. Appointed Team Captain, assisted Manager in daily coaching, and monitoring of team. Big O Tires New Mexico, Albuquerque

Shop Manager 10/2016 - 03/2017

Shop Manager, responsible for sales, customer service, and daily management duties for technicians. Responsible for overseeing technicians while servicing vehicles, and serviced vehicles. Ensured customer satisfaction with follow up with each customer.

Sprint New Mexico, Rio Rancho

CSR/Account Services Manager 09/2012 - 02/2016

Accounts Services Manager, responsible for team of twelve, their daily performance, and ability to resolve customers issues, and concerns. Assisted team in meeting daily, and monthly goals. Required to handle escalated resolution requests, able to deescalate while maintaining needs of the company. MIDAS New Mexico, Albuquerque

Shop Manager 09/2009 - 04/2012

Responsible for sales, customer service, overseeing technicians while servicing vehicles. Handled daily managment duties, timecards, discpline, training, and daily reports. Ensured customer satisfaction with follow up with each customer. Skills

Customer service, Call center, Sales, Management

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