Service Representative Customer

Marcus Rivera

**** ******* *** ** *******, WA ***02

954-***-****

***********@*****.***

PROFILE:

I am a hardworking and committed individual. I perform well in high pressure environments while still maintaining my attention to detail and working quickly and effectively with my team. I am a charismatic and aimable customer service representative. I work hard to ensure the safety, functionality, growth of assets and team members around me.

SKILLS:

Adept multitasker

Great attention to detail

Performs well under stress

Communicates clearly and effectively

Stimulates growth of subordinates

Excellent customer service

Works well with a team in high pressure environment

Responsible and trustworthy team leader

EXPERIENCE:

United States Navy - Air Transportation Operations (July 2020 – October 2023)

My responsibilities included scheduling material offload, personnel transportation, and medical evacuations via CMV-22B while coordinating onload and offload with a team of five to nine team members daily. Another task was creating manifests for foreign and domestic personnel as well as material and coordinating with five divisions to ensure materials were accounted for and correctly processed

United States Navy - Logistics Specialist Night Supervisor (March 2019 - July 2020)

I was responsible for coordinating eighteen storerooms between a team of ten personnel to ensure aircraft and ships readiness during night operations. I also provided direct support to nine squadrons. My daily tasks included organizing daily, monthly, and quarterly reports as needed as well as delegating tasks, goals and objectives to my ten supervised personnel.

United States Navy - Logistics Specialist Storeroom Supervisor (October 2018 - March 2019)

As storeroom supervisor I was responsible for directly supporting the ships functions through material procurement and issuing five storerooms with a team of three. I coordinated and assisted in monthly inventory and location audits with a ninety-five percent accuracy rate. During daily operations I processed receipts, stocked storerooms quickly and effectively, as well as providing excellent customer service. While processing reports for quality assurance.

EDUCATION:

Henry P David High School (February 2018 - July 2018)

J.P. Taravella High School (August 2014 – July 2018)

CERTIFICATES:

Secret security clearance

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