Service Representative Customer

Adriana Yzarraraz

951-***-**** *********@*****.*** Victorville, CA 92392

SUMMARY

Personable and dedicated Customer Service Representative with extensive experience in Dairy

industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport

with clients. Motivated to maintain customer satisfaction and contribute to company success.

Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships,

cultivating partnerships and growing businesses.

SKILLS

Data processing

Verifying data accuracy

Collecting information

Error identification

Proficient with DMS & Destiny

EXPERIENCE

Customer Service Representative II, DFA Dairy, June 2021-Current

Mira Loma, CA

Fielded customer complaints and queries, fast-tracking them for problem resolution.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Provided outstanding service to new and long-standing customers by attending closely to

concerns and developing solutions.

Reviewed customer account information to determine current issues and potential solutions.

Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages

by issuing credits and or charging for extra product delivered

Answered inbound calls and made outbound calls to notify customers of any delays in their

deliveries.

Process web orders and send invoices to the different distributions centers so customer's orders

can be pulled in the warehouse and delivered

Customer Service Representative, DFA Dairy, June 2005-Current

City of Industry, CA

Provided order tracking information and resolved issues when needed.

Verified accuracy of information and executed clarification of orders.

Processed and documented transactions in company database.

Answered customer account inquiries and provided resolution.

Provided tracking details and resolved problems for customers.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Documented conversations with customers to track requests, problems and solutions.

Completed over 80 orders from customers sent via email, fax, and phone

EDUCATION AND TRAINING

High School Diploma

El Monte High School, El Monte CA June 1994

LANGUAGES

Spanish:

Professional

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