Cerie M. Thoren

Lacey WA Email: adw4g5@r.postjobfree.com, Cell: 360-***-****

Objective

·Seeking to be active in a professional setting that would include utilizing my experience in an IT information

or public library setting

Education: Eastern Washington University, Cheney, WA

MAJOR: COMMUNICATIONS STUDIES

MINOR: TECHNICAL WRITING

Skills & Abilities

IT TECHNICAL SKILLS

·Knowledgeable in computer technology i.e., reimage laptops, configure and install drivers, research and troubleshoot technical resolve issues

PROCUREMENT SKILLS

·Order equipment and peripherals through CDW, Amazon, etc. Receive purchase orders and inventory equipment as required

COMMUNICATION SKILLS

·Interact with clients in helping to resolve technical issues, contact vendors for procurement purposes, confer and submit tickets to University computer support (MWS) for advanced technical issues

ACCOMPLISHMENTS:

·Implemented Spiceworks Helpdesk and Inventory system for the purposes of having an in-house ticketing system with rapid response to resolve issues, and to maintain computer inventory records for creating reports for management

·Working with out of country vendor to procure and deliver over 300 galaxy tablets for Ethiopian Department of Ministry in Partnership with Global Health\ITECH

Experience

January 2012 thru August 2017--IT Support Analyst-- ITECH under Global Heath for University Washington, Seattle

Provide IT support to ITECH Staff in troubleshooting technical issues, ordering new equipment, reimaging and configuring laptops with University of Washington networking image

January 2010 thru December of 2012—Field Specialist for Native Staffing, Peak Systems, Compucon, HP and

Robert Half Technology.

Provide technical support for pc refresh projects, printer inventory projects, and printer installation proect

Additional Experience

Public Access Computer Trainer for Bill and Melinda Gates Foundation

Deployed to over 300 libraries in 25 states to install gateway computers, HP printers and internet peripherals in rural public libraries. Trained over 1300 library staff members in computer technology and Admin permissions

Paraprofessional (Library Tech II) Kennedy Library at Eastern Washington University, Cheney, WA

Working knowledge and experience in Circulation, Cataloging, Reference, Periodicals and Special Collections policy and procedure

Grant Administrator for Kennedy Library at Eastern Washington University, Cheney, WA

Drafted and submitted grant applications in partnership with the University Grants office to provide monetetary resources in the form of computers for library graphics office, computers for remote library branches, and 5-year collection development program ($450,000.00 out of $2.5 million university reward)

Additional Experience

Public Access Computer Trainer for Bill and Melinda Gates Foundation

Deployed to over 300 libraries in 25 states to install gateway computers, HP printers and internet peripherals in rural public libraries. Trained over 1300 library staff members in computer technology and Admin permissions

Paraprofessional (Library Tech II) Kennedy Library at Eastern Washington University, Cheney, WA

Working knowledge and experience in Circulation, Cataloging, Reference, Periodicals and Special Collections policy and procedure

Grant Administrator for Kennedy Library at Eastern Washington University, Cheney, WA

Drafted and submitted grant applications in partnership with the University Grants office to provide monetetary resources in the form of computers for library graphics office, computers for remote library branches, and 5-year collection development program ($450,000.00 out of $2.5 million university reward)

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