LAURA T. DONOFRIO

*** ****** ***

Lancaster, PA *7601

717-***-****

WORK EXPERIENCE

MARCH 2017-PRESENT

CERTIFIED PHARMACY TECHNICIAN, CVS PHARMACY

Assist the pharmacist daily by answering a multi-line telephone, inputting prescriptions, filling and selling prescriptions to customers. Also assist in other areas of the pharmacy, including inventory, waiting bin, return to stock, updating insurance information, updating customer information in the computer system. Received the title of Certified Pharmacy Technician in February 2023.

NOVEMBER 2014-NOVEMBER 2016.

CUSTOMER SERVICE REPRESENTATIVE

BOSCOVS DEPARTMENT STORE

Assisting customers in the store by ringing up purchases, opening charge card accounts, opening and closing register on a daily basis, helping customers find what they need in the store, answering questions, changing merchandise on the floor as needed, changing signage in the store as needed.

JUNE 1998-JANUARY 2001

SECRETARY

SPD ENTERPRISES/L3 COMMUNICATIONS

Answer a multi-line telephone, update employee charts as needed, type up correspondence/faxes/reports as needed, work alongside the Human Resources Department and the Security Department, and other secretarial duties as needed.

EDUCATION

2014-2016

ULTIMATE MEDICAL ACADEMY

MEDICAL OFFICE AND BILLING SPECIALIST

ONLINE CLASSES

Classes in medical billing, ICD codes, medical terminology, Business English, and others. GPA 4.0. Received Associates Degree in Health Sciences.

PEIRCE JUNIOR COLLEGE

COURT REPORTING PROGRAM

Philadelphia, PA

Classes in Machine shorthand, English, Anatomy, Medical and Legal terminology, among others. GPA 3.4. Received an Associate’s Degree in Science. Member of Phi Theta Kappa honor society.

1984-1986

ALVIN A. SWENSON SKILLS CENTER

Philadelphia, PA

Classes in Machine shorthand, typing, accounting, English. Member of Future Business Leaders of America. Won several Accounting awards up to State level. Assisted the School Treasurer with duties such as banking deposits. Member of the honor roll.

1982-1986

ARCHBISHOP RYAN HIGH SCHOOL

Philadelphia, PA

Classes in general academics; received second honors, on honor roll. Also attended Alvin A. Swenson Skills Center during 1984-1986 while attending Archbishop Ryan.

SKILLS AND CERTIFICATIONS

Certified Pharmacy Technician as of February 2023

Associates Degree in Science in 1988

Associates Degree in Health Sciences in 2016

Able to work independently as well as a team player

Retail experience

Customer service experience

References will be furnished upon request.

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