Service Representative Delivery Driver
Resume:
Paul Lyles
Wilmington, DE *****
*********@*******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Data Analyst
Citi - Wilmington, DE
June 2022 to Present
• Analyze customer behavior patterns and associated profitability and leverage data-driven insights to make customer retention marketing recommendations
• Identify opportunities to maximize revenue and reduce expenses
• End to end project management to develop strategy, build consensus across cross-functional stakeholders and implement recommendations
• Design tests and evaluate incremental profitability impact of retention initiatives HR Administrative Assistant
JPMorgan Chase & Co - Newark, DE
January 2022 to June 2022
• Handling escalations from active and ex-employees and ensuring that those are responded on a timely basis
• Take ownership and responsibility of each team member and their performance.
• Partner with teams within GES like Benefits, Payroll etc to ensure smooth functioning.
• Look at streamlining the process, improvement ideas and identifying knowledge gaps.
• Ensure confidentiality of employee data is maintained Patient Access Representative
University of Pennsylvania - Philadelphia, PA
December 2020 to May 2021
• Administer screening questions, log all data into system
• Use consent form and review the appropriate EUA with Patients
• Resolve customer inquiries and assist with needs
• Provide excellent customer service
• Call-center environment
• Using resources and systems research and provide accurate responses to customers
• Manage and resolve customer complaints, issues and concerns
• Make notations in system during call
Service Representative
City of Philadelphia, PA - Philadelphia, PA
July 2020 to November 2020
• Check Insurances
• Greeting customers in a friendly, professional manner.
• Schedule, reschedule and cancel appointments as requested by doctors, nurses and patients
• Verify that member's a registered voter
• Enter, review, and update customer information
• Ensuring that workspace remains tidy, and that you are equipped with all relevant tools and resources. CSR - Customer Service Representative
LogistiCare - Philadelphia, PA
March 2020 to May 2020
Confirm/Verifies ID
Provides basic advice and guidance to clients or plan members Liaises w/ staff, senior consultants or senior administrator/manager, high volume call center Delivery Associate & Personal Shopper
Amazon - Philadelphia, PA
August 2019 to December 2019
Traverse store in search of items requested by the customer Retrieve requested items and place them in proper bags for storage and then delivery Scan & place bags in the delivery vehicle
Scan packages upon arrival and deliver in a safe location Benefits Associate II
Conduent - Cherry Hill, NJ
September 2014 to January 2019
Provides basic advice and guidance to clients or plan members Assists employees in the completion of appropriate forms, calculation of benefits or premiums Performs benefit calculations where required
Maintains benefits member database
Confirm/Verifies ID, collect credit card information to establishes billing and payment/arrangements Liaises with actuarial staff, senior consultants or senior administrator/manager, as well as trust company and insurance company representatives, high volume call center Survey Research Assistant
National Constitution Center - Philadelphia, PA
February 2015 to March 2016
Collect data using methods such as interviews, focus groups, market analysis surveys, public opinion polls
Plan, implement, and evaluate surveys
Direct work of staff members and fellow researchers Gather information about survey topics
Perform support services involving word processing, spreadsheet, database programs Event Staff/Security
Contemporary Services Corporation - Philadelphia, PA October 2013 to November 2014
Event Day Security
Ensuring the safety and security of all guests
Field Security
Access Control
Contraband Searches
Remove intoxicated/rowdy patrons from the venue
Security Escort
QA/Beta Tester
Sony SCE - Philadelphia, PA
January 2011 to October 2013
Conduct trial runs of programs and software applications to be sure they will produce the desired informa- tion and that the instructions are correct
Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes
Correct errors by making appropriate changes and rechecking the program to ensure that the desired results are produced
Write or contribute to instructions or manuals to guide end users Education
Some college in Graphic Arts
Penn State - Abington, PA
August 2011 to April 2014
High School Diploma
Dobbins Technical High School - Philadelphia, PA
September 2007 to June 2011
Bachelors of Arts in TBD
Pennsylvania State University - Schuylkill Haven, PA Skills
• Customer Service (8 years)
• Phone Etiquette (4 years)
• Data Entry (5 years)
• Microsoft Office (6 years)
• Cashiering (1 year)
• Administrative Assistance (3 years)
• Typing (4 years)
• Communication Skills (8 years)
• Computer Skills (8 years)
• Driving Experience (4 years)
• Quality Assurance
• Word Processing
• Data Collection
• Presentation Skills
• Market Analysis
• Market Research
• Strategic Planning
• Benefits Administration (4 years)
• Account Management
• Project Management
• Process Improvement
• HCPCS (4 years)
• Conflict management
• IVR
Certifications and Licenses
Driver's License
May 2015 to Present
Assessments
Delivery Driver — Proficient
December 2019
Interpreting instructions, reading maps, and solving problems. Full results: Proficient
Retail Customer Service — Proficient
December 2019
Comprehending and responding to retail customer needs. Full results: Proficient
Receptionist — Familiar
December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Reliability — Familiar
May 2019
Tendency to be dependable and come to work
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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