Customer Service Attendant

TRACY L DILL

** **** ***, ******, ** *****

Ph: 732-***-****

********@*********.***

Professional Summary

Customer service and management ability with over 24 years in retail. Core competencies include being comfortable working in a fast paced environment, able to delegate, anticipate and prepare, outgoing and enjoys meeting new people. Skills

Experience

GSTL- Guest Service Team Leader

• Responsible for providing quality and efficient customer service through daily management of the team, including hiring, motivating recognizing and rewarding, coaching, counseling and training.

• Manage staff, preparing work schedules and assigning specific duties. Responsible for the entire front end of the store;; Cashiers, Guest Service( Returns and Exchanges),

Starbucks team members Responsible for overseeing

the day to day operations of the store and that policies are being met.

Responsible in making sure Guests have a fast, fun and friendly experience at the check lanes and

throughout the store by creating amazing moments

Works in the Guest Service position as a team member Returns and exchanges

GSA- Guest Service Attendant

Target Howell, NJ

• All Duties same as above except for coaching and counseling. Assistant Manager

Suncoast Motion Picture Company Freehold, NJ

May 2018 Present

Aug 2009 May 2018

Jun 1993 Jun 1994

Education

Associate of Science : Business

Southern Seminary Junior College Buena Vista, VA Computer courses included were Word Perfect 5.1, Lotus 1-2-3, Dbase II and Basic. Studied Economics and Business 5/1991

Management. Student Assistant Advisor; collaborated with fellow students for computer programs, clerical duties and tutoring Awards/Certificates: Listed in 'Who's Who among students in American Junior Colleges.' Sem Ambassador Certificate. Mutitasker

Detailed oriented

Team Player

Maintains and handles heavy customer relations

Team Trainer

Time Management

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