Support Specialist Charleston

BRETT D. BENSLEY

*** **** ****** *** **********, IL 61920

(217) 549 – 3320 (217)345 – 0573

*********@*****.***

An experienced IT professional with varied knowledge and background. Help desk support in both educational and factory environments. System and hardware maintenance and repairs in various environments. Programming, Database, Active Directory, Microsoft Windows, Linux, Apple Mac, and so much more. SUMMARY OF QUALIFICATIONS

Extensive experience and knowledge in computer applications and operating systems.

Very good written and verbal communication skills.

Programming skills in various languages.

Excellent problem solving skills.

TECHNICAL SKILLS

Languages Basic, VBScript, VB for Applications, VB.net, Python, C, Java, and more Databases Oracle, MS Sql Server, MySQL

Software Microsoft Office Applications, Visual Studio Professional, Open Office, many others Platforms Windows, Unix/Linux, Mac OS X

PROFESSIONAL EXPERIENCE

Technical Analyst II 2016-2020

Simonton Windows, Paris, IL

Duties included and not limited to maintaining and repairing various hardware, including interfacing devices and hand scanners, as well as printers. Developed specialized applications, specifically main screen duplication and reversal from section of main screen for display on secondary screen, Quality Gage control software, a various utilities and conversion applications. Installed new systems, backup of old systems and emergency restoration of systems and software for continued production equipment operation. Limited Active Directory control for the plant as Operational Unit under corporate hierarchy. Remote desktop operations to assist end users. Provided physical layout guidance on systems and cabling. Frequent emergency diagnostics to determine if a problem was computer related or a physical problem with production equipment which must be handled by the Maintenance Department.

Restored a number of systems for floor equipment deemed unrecoverable.

Developed screen duplication software for the facility in Paris.

Wrote applications to convert data from supplier to format needed by production software. Network Specialist Coordinator 1991– 2015

Eastern Illinois University, Charleston, IL

Full time technical support of computer systems in various environments from microcomputer labs, to server administration, to domain administration and Network Storage device administration. Serviced and maintained computers, servers, server applications and operating systems (mostly Windows and Linux). Coordinated work with IT department and the various educational and business departments using the systems across campus. Moved to Programming area to provide programming support of Oracle database with SQL and numerous web pages and web applications.

Continued promotion from Microcomputer Software Specialist II to LAN Support Specialist II to Network Specialist III to Coordinator.

Adjunct instructor for AIS and CIS departments in the School of Business. Also instructed Business Statistics courses.

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BENSLEY PAGE 2

Co-Owner 1997-Present

Bensley Enterprises, Charleston, IL

Part-time family business, initially producing stained glass art work and museum quality kaleidoscopes. Continued on doing computer repairs, programming, support and general technical assistance for the non-university population in the area.

International sales of kaleidoscopes.

Support of systems and networks for local businesses. EDUCATION

Eastern Illinois University, Charleston, IL

B.S. in Industrial Technology, 1980

Eastern Illinois University, Charleston, IL

M.S. in Technology, 1985

Specializing in Computer Technology

Eastern Illinois University, Charleston, IL

M.S. in Business Administration, 2000

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