Center Representative Sales Associate

Adama Saidou Ba

*** ********** ***, **********, **** 45246

(929) 586- 4453

**********@*****.***

ADMINISTRATION — RESEARCH — MANAGEMENT

Seeking to apply educational skills and experience in a corporate organization. My educational background to date includes an Associate in Science, and a desire to apply these skills within an organization and leverage the mission of a company. CORE COMPETENCIES

Analytical Business Development Teamwork Communication Individual Projects Strategies Multilingual English, French, Wolof, Fulani Digitally Advanced in the Full Suite of Microsoft Office EDUCATION AND CREDENTIALS

CUNY-Borough of Manhattan Community College

Associate of Business Administration (Science). GPA 3.1 Jan. 2019 - Jul. 2021 PROFESSIONAL EXPERIENCE

Marshalls, New York, NY Sept. 2017 - Feb. 2020

Sales Associate

● Assisted customers with their orders and responded to all of their questions related to the products being offered in the store

● Handled inventories on a monthly basis and made sure the data being recorded is accurate Trader Joe’s, New York, NY Oct. 2019 - Oct. 2021

Customer service, Cashier

● Responded to inbound calls from customers and assisted them with their questions

● Handled daily transactions as a cashier and did the accounting at the end of my shift to report to the supervisor

● Assisted with weekly inventory and recorded the data accurately Regional Hospital of Dakar, Department of Human Resources, Senegal Apr. 2016 - Jul. 2016

● Managed agents’ contracts, payroll and social statements

● Collected and integrated variable pay elements to accurately report the accounting

● Carried out the various calculations of the salary or non-executive salary slip (from net to gross)

● Calculated payroll taxes and establish social statements (monthly) with an extensive use of accounting programs.

RDI Corporation, Cincinnati, Ohio May. 2022- Present Call center representative

● Receive inbound calls or make outbound calls; identify and assess customers' needs to exceed customer satisfaction at first point of contact.

● Meet personal/customer service targets and call handling quotas based off program specifics.

● Utilize computer and business software programs such as email, internet, chat tools, and CRMs to track customer interactions and notes.

● Act as the go to person for our customers by providing information regarding customers’ products and services, answering questions, and resolving any customer inquiries or concerns via phone, email, and/or chat.

VOLUNTEER WORK

Sunu Askan, Boston, MA and Dakar, SN Feb. 2018 -

Present

Volunteer

● Assist monthly meetings and discuss the progress of the association

● Help young kids in Dakar to be enrolled in the program and assist them with their homework

● Coordinate fundraising events to sponsor the children and their academics in one of the public schools in the city of Dakar

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