Service Representative Sales Associate
Resume:
Paula Thomson
**** ******* *******, ***** ** #*** Las Vegas, NV 89122 702-***-**** *******.*********@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional, capable of providing timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
§Manage time and priorities in multi-task environments.
§Effective problem solver, able to assess situation and identify solutions.
§Work as part of a team and maintain a professional and positive environment.
§Microsoft Office Applications: MS Excel MS Word MS PowerPoint MS Outlook.
§Communication Platforms: Skype Zoom Typing Speed: 50 WPM.
KEY QUALIFICATIONS
Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs
Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers
Electronic Health Records (EHR) Electronic Medical Records (EMR)
Managed Care (HMO, PPO, and POS) Workers Compensation Medical Office Procedures Scheduling
Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations
Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)
EDUCATION
Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2022
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
WORK EXPERIENCE
Teleperformance – Las Vegas, NV 05/2022 – 12/2022
Customer Service Representative (Wellcare)
§Inbound calls, Assisted medical providers with insurance claims, Medicaid.
§Provided exceptional customer service, HIPAA guidelines, Procedural coding.
§Verify insurance.
Private Duty Care – Las Vegas, NV 09/2019 – 01/2022
Caregiver
§Provide in-home care services and assist with activities of daily living.
§Handle housekeeping duties, run errands, and help with mobility and transferring.
§Transport to medical appointments, take vital signs, and document services provided.
§Assist with breathing treatments and act with discretion when handling confidential information.
Ultimate Medical Academy – Las Vegas, NV 11/2020 – 05/2022
Full Time Student
§Remained self-directed, motivated, and accountable for personal actions.
§Came prepared for class and completed assignments on time.
§Navigated new technology, utilized available resources, and set realistic expectations.
Homemaker – Las Vegas, NV 09/2013 – 11/2020
Full Time Homemaker
§Ensured household duties were completed and managed household budget.
§Coordinated medical care, meals, and social activities.
§Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.
PRIOR WORK EXPERIENCE
Sally's Beauty Supply – Athens, TX 06/2001 – 10/2005
Sales Associate / Customer Service
Garland Office Supply – Garland, TX 11/1992 – 10/1995
Sales Associate / Customer Service
White River Distributors – Batesville, AR 01/1990 – 09/1992
Receptionist
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