Data Entry Administrative Assistant

LUIS GUTIERREZ

***** ***** **, **** *****, Ca. 92354 951-***-**** (********@*****.***)

SUMMARY OF EXPERIENCE:

** *****’ experience in System Administration, at OS level and RDBMS database support. Setup and configuration of PCs, Solaris Sparc and Enterprise servers. Implemented Patrol for Unix agents and have certifications in Veritas Suite, Lotus Notes, BMC Patrol and Unix & PC Desktop support.. SAP BASIS.

SOFTWARE EXPERIENCE:

Operating Systems UNIX, Solaris 2.X and NT4.0, SGI (IRIX 6.2), HPUX 10.X, WIN 2000

Networking T1/T3 csu/dsu, Netware 3.x, TCP/IP, DNS, NIS, NFS, SMS

Cisco hubs, routers, switches. 10base-T repeaters, transceivers, CAT5

Applications Framemaker 3.x, Hummingbird, Legato, Lotus Notes.

MS Word, MS Excel, Remedy, BMC Patrol, Netscape

Certifications:

SUN System Administration I & II, Security Clearance

Lotus Notes System Administration, IBM System Administration.

Arrowhead Orthopedics Inc. January 2009 to present

Courier/Admin support

Pickup and deliver x-rays and medical supplies between orthopedic clinics and hospitals. Run Stats. Support

Doctors in delivering medical supplies in a time sensitive environment. Pickup money from clinics and deposit at bank on a daily basis. Deliver & setup computers and laptops. Upgrade OS and hardware peripherals.

Self Employed October 2002 to January 2009

Ran my own business out of my home repairing computers, installing OS and 3rd party software.

Installed POS & monitors in bi-lingual medical offices. Service technical problems on pc systems, evaluated, tested and repaired them. Reported findings to dispatch office in a timely manner. Swapped hardware parts, setup backup & restore protocols. Worked as independent contractor

for TEK Systems assigned at 29 Palms NMCI supporting end users that recently upgraded to Windows 2000/Dell PC's. Performed troubleshooting and post deployment orientation.

Kaiser Permanente, Oakland, CA May 2002 – October 2002

Recruitment Assistant/Admin specialist III (Mgr Shirley Dostal)

Responsible for managing all front desk functions including greeting visitors, directing high volume phone calls and walk-in inquiries to appropriate resources and provides effective customer service. Scheduled appointments. Reviewed applications and transfers for completeness. Tracked requisitions and dossiers upon request. Answered and directed all calls in a timely and efficient manner. Greeted and assisted all visitors and directed them appropriately. Reviewed HR forms for completeness. General clerical duties to include but not limited to: filing, copying, faxing, opening and distribution of mail, job postings, data entry. Created Excel spreadsheets & Word documents. Extraordinary customer relations and quality service. Labeled, sorted (alpha and numeric) and filed department’s files. Opened and date-stamped departmental mail.

KPMG Accounting Inc., Fremont, CA February 2002 – May 2002

Administrative Assistant (temp)

Assisted in tax returns, copied, assembled and processed mail returns

Performed updates on electronic tracking database in Atlas & Orion

Worked with Fujitsu Scan Partner 93GX scanner equipment

Built file portfolios & delivered to customers. Performed data entry of invoices.

Worked in a fast paced, time constraint & pressured environment during tax season.

Gforce Cleaning., Union City, CA (Evenings) April 2000 - April 2002

Supervised 9 porters at Sun Microsystems Corporation. My responsibilities entailed vacuuming, cleaning toilets, cleaning spills in cafeteria.

I was on-call via two-way pager. I kept track of Porters hours, issued assignments on a daily basis.

Investools, Inc. Menlo Park, CA. August 2000 to December 2001

MIS Mgr

Lead a team of UNIX administrators and managed problem resolution of web publications and systems.

Maintained systems for continuous 24 x 7 data center.

Troubleshoot networking, hardware and software problems in a Sun Solaris production environment.

Maintained a Remedy Helpdesk team of 2 UNIX administrators and 1 Windows administrator.

Supported Netscape Proxy Development group on Solaris 2.7 platform. Maintained DNS.

Maintained web servers hosting Netscape and Apache for Online Financials.

Setup and configured E220R, E250, E450’s and storage array A1000, managed Network Appliance filers, setup and managed Legato Backup solution in Homogeneous platforms,

Performed “C” shell scripting to automate and run jobs.

Providian Financial Services, San Francisco CA. (contract) February 2000 to August 2000

UNIX System Administrator (temp)

Managed 15 Sun Enterprise servers and provided support to Veritas volume mgmt and clustering software.

Developed and installed BMC Patrol agents for application/OS monitoring.

Roll-out of BMC Patrol into a production environment.

Trained operators, mentored Jr UNIX system administrators.

Implemented co-hosting for 6 Sun Enterprise servers @ Abovenet in San Jose.

BMC Software Inc., San Francisco, CA. July 1999 to January 2000 (contract)

UNIX System Administrator

Supported the sales efforts in a technical capacity and worked with account mgrs to assess the customer’s business requirements.

Used the assessments to present the product architecture and do a product demonstration.

Assisted consulting with any presales activities and pre and post sales installation of products and provided technical support.

Traveled to corporate hdqrtrs in Houston every 3 months for technical forum and learn new technologies. 35% travel.

CellNet Data Systems, San Carlos, CA. January 1998 to July1999

SAP Basis Administrator/SR UNIX System Administrator

Planned and implemented SAP, 3 system landscape.

Setup servers, installed OS, SAP R3, Veritas Netbackup, FirstWatch, and Volume Mgr.

Duties included Oracle database administration, table space maintenance, online and offline backups and archives. Created security profiles for MM, PP, FI, and SD modules.

Tested and modified authorization profiles before going LIVE.

Setup Work bench organizer.

Performed TP transports across landscape and Used CCMS.

Setup Compaq Presario desktops for Engineering group and provided technical support.

Maintained backups & restores for UNIX & NT servers using Netbackup. Installed virus protection agents on desktops.

Sun Microsystems, Menlo Park, CA, S.E.S. Agency, June 1997 to January 1998 (contract)

UNIX System Administrator

Brought two new bldgs online for Sun Microsystems.

Built up E4000’s/SSA’s, Mass Storage cabinets, print servers, Softdist servers, admin servers, and Legato dump servers and built up two NTS servers.

Installed Legato jukeboxes into Storage cabinets and jump started OS on all servers for these new buildings. Installed Sbus scsi wide cards on all ultra 170’s and attached disk pack arrays and tested connectivity after installs. Used probe-scsi, boot net install, watch net, netstat, metastat and other various commands for testing machines. Provided first level technical support to endusers via call tracking system QMGR.

Provided Power-down coverage for bldgs during Winter Break.

WebTV Corp. Palo Alto, CA. January 1997 to June 1997 (contract)

IT Mgr

Performed internal desktop support for 100 Sun Solaris clients and Call tracking via Remedy.

Installed PDC (BudTool) backup solution on UNIX platforms.

Maintained inventory of all internal desktop equipment. Made decisions on hardware purchases and upgrades. Installed Hummingbird Exceed on PC’s, workstations and desktops as a PC to UNIX solution saving company $50K annually and ordered all equipment for UNIX platform.

Installed and configured a F630 Network Appliance filer and CIFS.

Managed a Remedy Helpdesk with 2 UNIX administrators.

Maintained a training lab with 8 HPUX QA servers at OS level and backup & restores.

IBM Corp. San Jose, CA. 1981 to 1991

Network Administrator & DASD Operator

Ten years with IBM, held various computer related positions including network administrator

and Telecommunications Technician, Inventory Control Specialist, CMS computer operator, Reprographics operator, Machine Lapper, Fork Lift operator. Duties included tracking inventory as well as production planning, maintained raw materials in a manufacturing environment.

EDUCATION

CIS Chabot Community College (ongoing)

Programming Essentials (REXX) IBM Corp.

SunOs System Administration I & II certification Sun Microsystems

Network Administration IBM Corp.

Computer Operations & DASD Administration IBM Corp.

Lotus Notes Administration DPI Institute

SAP Basis Administration SAP America

Veritas Administration Veritas Corp.

Presentation Skills BMC Corp.

Patrol Administration for Unix & NT BMC Corp.

MS Office Suite Gforce Technologies Institute

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