Customer Support Service

Experienced professional with **+ years in leadership, strategic planning, customer service, environmental compliance, project and operations management, financial management, and safety management. Skilled in team motivation, revenue growth, stakeholder relations, regulatory compliance, budget management, and safety oversight. Self-motivated and highly communicative with strong problem-solving abilities. Successfully delivered projects on-time and within budget. Ideal candidate for implementing standards, regulations and operation procedures. Operations Management: Efficiency

Environmental Compliance: Regulations

Strategic Planning: Vision

Financial Management: Accountability

Customer Service: Empathy

Leadership: Influence

Project Management: Organisation

Problem-Solving: Innovation

Safety Management: Vigilance

Communication: Clarity

OlaWell Inc. Boston, MA

Chief Operations Officer

Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients

Leveraged experience through vital management positions guiding business to success with forming various teams: marketing, customer support team, design team and OPS Made decisions with broad and positive impact on security management operations in coordination with the executive team and IT sector in HQ

Led team of 5 other leaders reporting to Board of Directors Federal Bureau For Inspection Affairs, Bosnia and Herzegovina Federal Inspector of Environmental Protection

Reviewed and provided advice and recommendations on environmental management, erosion and sediment control plans and spill control and response plans. Informed health professionals, property owners and general public about harmful properties and related problems of water pollution and contaminated wastewater. Verified information on permits and contracts for projects to assess compliance with legal requirements.

Visited treatment and environmental sites to collect data samples for testing and analysis as part of environmental protection investigations.

Investigated complaints and suspected violations regarding illegal dumping, pollution, pesticides, product quality or labeling laws.

Determined nature of code violations and issued written notices of violation, participating in regular monthly enforcement hearings.

Conducted research on hazardous waste management projects to determine magnitude of problems, treatments, disposal alternatives and costs.

Enforced a range of environmental protection legislation including contaminated land, industrial emissions, air quality, noise, construction impacts, and nuisance law March 2015 - Present

Sep 2019 - Sept 2021

GENERAL MANAGER

+781-***-**** · *****.*.*****@*****.*** ·

42 Hampden St., Swampscott, MA 01907

Maida White

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

Voding Company For Water Supply And Sewage Systems, Bosnia and Herzegovina Nippon Koei Co. Japan Ltd., Bosnia and Herzegovina Chief Engineer

Project Manager

Managed the construction site for the water and sewage systems installation on the hotel complex in Europe, Bosnia and Herzegovina

Developed work plans for various personnel roles based on strengths and talents Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment

Communicated with inspections teams and promoted BAT for water protection Coordinated sampling and analysis tasks to verify quality of finished products Facilitated communication between departments and project stakeholders. Conducted official dialogues with government officials at central/entity/local levels for the Project for

"Master Plan for Remediation of Hotspots in Bosnia and Herzegovina" financed by Japan International Cooperation Agency (JICA)

Organised technical meetings, study trips, and workshops with environmental officials and Ministries Conducted field trips to heavily polluted areas, organised sampling of soil and water by accredited laboratories including heavily polluted sites by mercury from the electrolysis process Prepared Final Summary with researched legal documents and environmental policies Jun 2014 - Feb 2015

Jul 2013 - Jun 2014

American University In Bosnia And Herzegovina

Quality Analyst

Ensured implementation of the procedures and preparation for accreditation/certification Conducted constant control over the processes and established prevention and correction measures Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies

Developed and maintained quality assurance procedure documentation Created procedures in the academic sector ensure the quality of the entire process Coordinated activities between students, staff, and faculty to create conditions for procedures application Feb 2010 - Jul 2011

Radio Kameleon, Bosnia and Herzegovina

CMO

Managed branding campaigns and event marketing initiatives in print, video, web and social media Oversaw development of traditional and social media marketing campaigns to drive sales and customer engagement

Negotiated advertising and commercial sponsorship contracts to save company money. Utilised detailed market research, specific population demographics and lifestyle data to identify product target markets

Prepared and implemented ISO 9001:2000 standards

Coordinated teams of design and implementation professionals to manage all project objectives Analysed ratings and features of competitors to evaluate effectiveness of marketing strategies Organised and performed staff motivation and teamwork training Jan 2005 - Feb 2010

Radio Kameleon, Bosnia and Herzegovina

Creation and introduction of the European quality standard Implementation of continuous improvements of the quality system Facilitating effective application of techniques and tools for auditing the quality system; Integrating the quality system with other management systems for the radio station (merging the newsroom, music and creative departments into a functional unit); Responsible for: implementing business standards at the radio station, maintaining management standards, obtaining a license to expand business according to RAK (media regulatory commission); Training of personnel to implement the quality system; Education on staff motivation and teamwork training. Jan 2005 - Feb 2010

Manager for the quality system of the radio station BM Production, Bosnia and Herzegovina

CEO

Expansion of the market in NE (north-east) Bosnia and Herzegovina, expansion of the network in that area; Conducting financial operations, writing plans and monitoring implementation; assuring operating costs are in line with budgeted and projected revenue with regular reports to the Board. Daily staff meetings and delegation of tasks, monitoring and control of tasks; Quality control of construction of steel structures, and inventory Management of labor, hiring, terminations, and performance appraisals Control of waste production and disposal in accordance with regulations and rules Jul 2000 - Jan 2005

Socks factory Champ Trade d.d.

CEO and Owner

Contact with suppliers of spare parts and equipment; Creation of production lines for the production of socks; Planning and creation of production groups and production shifts; Selection of quality material and spare parts for a smooth production process; Monitoring of the production process and quality control. Working with people, hiring and terminating contracts, rewarding and performance appraisals Mar 1996 - Jul 2000

International Rescue Committee, Bosnia and Herzegovina Field asistant IRC

Field tour of facilities for the collective accommodation of refugees with the aim of controlling teams for the execution of construction works

Issuing work orders for construction works on the construction of collective accommodation: Calculation of the required quantities of humanitarian aid for camps in the region Reporting on the monthly state of the warehouse and the state of the works in the field. Issuing orders for issuing humanitarian aid from warehouses; maintaining warehouse checklist, English/Bosnian translation.

May 1993 - May 1994

Faculty of Technology, University of Tuzla, Tuzla, Bosnia and Herzegovina Faculty of Mechanical Engineering, University of Tuzla, Tuzla, BiH MS in Environmental Engineering and Environment Protection BS in Mechanical Engineering

EDUCATION

2011

2005

UNPROFOR, Bosnia and Herzegovina

Interpreter Sep 1992 - May 1993

Chemistry School, Tuzla Bosnia and Herzegovina

,High School lecturer for the mechanical group of subjects Developed and implemented lesson plans and instructional materials for mechanical subjects, including waste production and industrial recycling. Conducted lectures, led class discussions to promote student engagement and learning. Designed and administered exams and assessments to evaluate student understanding and progress, and provided constructive feedback to help students improve. Jan 2005 - Jul 2005

Interpreter for British military troops in war-torn areas and in military bases; Translator for independent journalists on the battlefield; NGO Association For Harmonisation Of Human Development Honorary Board Member

Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.

Spearheaded innovative approaches to resource allocation and strategic planning. Organized public lectures, panel discussions, and presentations related to raising awareness of the the individual in the family and society, their lawful relationship, and the impact on individuals and society Educates society about democratic changes and how those are achieved, by raising awareness of individuals about creating the conditions and circumstances for the development of better individuals and society Promoted the project’s activities exclusively via social media Jan 2011 - Jun 2018

VOLUNTEER WORK

NGO Open Human Rights And Democracy Network

President

Worked in the local community with the youth, women, refugees, and displaced persons Established the first radio station for refugees and displaced persons from Podrinje (Radio Sloboda) Organized media campaigns through electronic media, printed material, and public promotions Raised public awareness about the importance of protecting the water quality of the river Spreča Organized and implemented various projects for different national and international clients Jan 2002 - Dec 2010

TRANING

Microsoft Power Business Intelligence, data visualisation tool Risk Assessment, Drafting of Plan and Program from the point of EU, (FUZIP), 2018 Right of Access to Public Information, General Quality Standards and Misdemeanour Procedure in Practice, (FUZIP), 2017

Act and Administrative Procedure Act - Experience in Applying and Suppressing black market, (FUZIP), 2016

Technical Support Project to Enhance Business Environment and Institutional Strengthening, (FUZIP), 2015

Regional Workshop on Strategic Environmental Assessment, (TAIEX ECRAN), 2015 Energy Auditing and Certification of Buildings, (Federal Ministry of Physical Planning), Sarajevo, Bosnia and Herzegovina, 2013

Sustainable Development Academy, Living Laboratory: Resilience and Sustainability of Municipalities, The Regional Environmental

Center for Central and Eastern Europe (REC), Venice International University (VIU), University of Turin, Venice, Italy, 2012

TEMPUS Project, University of Tuzla, Creation of university-enterprise cooperation for education on sustainable technologies, BiH

Federal Ministry for Economic Cooperation and Development of Deutschland, Deutsche Welle Academy, Bonn, 2008

Course for Internal Quality Management System ISO 9001:2000, QCC Agency Tuzla, 2007 ADDITIONAL

Languages: English, Bosnian, Croatian, Serbian

Publications:

Dijkić M., Ćustović H., Katica J., Gadžo D., Ljuša M., Bešlagić M., Production and use of energy crops Miskantus x. giganteus

(Miskantus, elephant grass), 24th International Scientific-Expert Conference on Agriculture and Food Industry, Sarajevo, 2013

Ahmetović, E., Busovača, E. and Bešlagić, M. 2014. Part III: Chronologies of World Countries and Regions. Europe. BiH. Croatia.

In: M. Takahashi ed., 2014. General World Environmental Chronology. GWEC Editorial Working Committee. Tokyo, Japan: Suirensha.

Ahmetović, E., Busovača, E., Bešlagić, M., Ahmetović, E., Nožinović, E.: Examining scale of quality of public service delivery:

Addressing water and sewerage, communal hygiene, local streets, and lighting infrastructure. DANUBIUS, Dec 2012. ISSN 22174826.

Influence of Heavy Metals on Quality of Coastal Sediments near Modrac Lake. V. Selimbašić, A. Cipurković, M. Berbić, A. Crnkić,

A. Djozić, Trumić, 8th International Soil Science Congress on Land Degradation and Challenges in Sustainable Soil, Turkey, 2012

Professor of Mechanical Group of Subjects, Chemistry high school, Tuzla, Bosnia and Herzegovina Jan 2012 – Aug 2012

Trivia: Father (Selim Beslagic) was the Nobel Peace Prize nominee in 1997

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