Network Technician Support

ONYANGO JAMES

857-***-**** **********.********@*****.***

** ***** **** ****, ********** MA

Zip 01803

NETWORK ENGINEER

Network Technical Support Network/system Administration Hard ware/Software Troubleshooting Results-oriented and adaptable IT operations professional with over 13+ years of Hands-on experience in Pc support technician, 10 years in Network technical support, and 2 years in system administration. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and professionalism that improves business functionality. Areas of expertise include:

Troubleshooting Computer

Hardware & Software

Problems

Network installations,

configurations,&

troubleshooting

Windows re-imaging &

optimization

Backup Data and Restore,

Windows Recovery

Network management using

different tools

Phone & Online Support

Office 365 Support

Remote Connectivity on

Network (Remote Desktop,

Remote Access)

Using Hyper-V, VMWare

Workstation

Terminating & Installing

Network cabling

(UTP, STP Cables)

Remote access on network

devices using Ssh, telnet

Customer Service

Complaint Handling

Using Windows Diagnostic

Software/Tools

Install, Configure and Troubleshoot

Active Directory Environment

Install, Configure and Manage DNS,

DHCP Servers

Configure and Manager Print Servers

TECHNOLOGY PROFICIENCIES

Ticketing:

Fresh desk, Jira Service Desk, Service Now

Software: Active Directory, Office 365, Outlook, Cisco AnyConnect, Duo, Slack, Zoom, cisco WebEx Browsers: Google Chrome, Microsoft Edge, Mozilla Firefox, safari Networking: PAN, LAN, CAN, WAN, WLAN

Platforms

Remote

Tools:

Windows 10,11 Enterprise, Win7, macOS, Android, iOS, Chrome OS Simple Help, Any Desk, Dameware, Team Viewer

PC repairs tools, networking Tools (both hard and soft) WORK EXPERIENCE

1. Info sec Village Burlington, MA 04/2022 – date

IT technical consultant

In this role I was tasked to oversee IT systems and assets, I also assisted with upgrades and fixes while providing support and training to end users as needed. I also do computer hardware and software maintenance, I also do network Administration and an instructor for ICT short courses such as Networking Essentials, cisco CCNA, CCNP, and cyber security Essentials

Key Contributions:

Hands on training in different ICT short courses, Network Administration and end user support

Installed, configured, and supported workstation software, hardware, network devices, and printers.

Implemented applications and software upgrades and troubleshot performance issues.

Created and modified Active Directory template user accounts to hold various properties.

Collaborated with other ICT Support Services team(s) to triage network/computer issues.

Configured Window Server 2016 domain settings, server name, TCP/IP settings, and remote desktop.

Created and linked Group Policy Objects (GPO) in Active Directory.

Captured primary user data stored on hard drive of managed devices using User State Migration Tool. 2. Destiny University College, Juba South Sudan June/2021 – Dec/2022 Network Technician

Network design, installations, configurations, management, optimization and troubleshooting.

As part of the enterprise team, I helped handle daily maintenance and monitoring of managed hardware and software devices.

Unlocked and reset passwords on network devices such as switches, routers, access points, Active Directory server

Installed and configured Duo Authentication for users

Troubleshoot software and hardware issues remotely and over the phone with end users

Train staff members in different ICT skills

3. Kampala University Main Campus, Uganda August/2014 – May/2021 Cisco CCNA & CCNP Instructor

Preparing students lesson Plan

Hands on training to students

Managing Cisco students & Instructors Accounts

Evaluate performance of students

4. Uganda Telecommunications Ltd, Kampala, Uganda August /2012 – June /2013 Network Support Engineer

Planning, installing, configuring, optimizing, and troubleshooting Network devices

Developed, tested, evaluated and upgraded network performance.

Secured network access using fire walls and login credentials

Train members on new technology

Installed, configured, and supported workstation software, hardware, and printers

I helped handle daily maintenance and monitoring of managed hardware and software

Install and troubleshot Win7, 8 win 10 win 11.

EDUCATION & CREDENTIALS

Bachelor’s Degree In Computer Science & IT

Kampala university

Diploma In Networking Engineering

Monaco institute of business and computer science

Cisco CCNP

Cisco CCNA

CompTIA A+

Cyber Oops

Monaco labs (Through Cisco Networking Academy)

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