Sales Associate Customer Service

Jordan Washington

512-***-**** • ******.*************@*****.*** • LinkedIn

EDUCATION

University of Houston, Houston TX Expected Graduation: FALL 2024 Major: Bachelor of Science in Computer Information Systems EXPERIENCE/PROJECTS

Project: LU Factorization Using Partial Pivoting

Numerical Methods for Electrical Engineers

• Implemented a stable algorithm for performing lower-upper decomposition using the programing language Python.

XATOR Corporation - IRS Campus, Austin TX

Data Conversion Operations – Full Time APR 2022 – OCT 2022

• Received training over less than two weeks and was capable of meeting and exceeding assigned data processing speeds.

• Processed over 21+ documents per hour for weekly totals of 600+ documents.

• Entered and updated data with high accuracy following internal guidelines.

• Maintained confidentiality throughout job by keeping sensitive information secure. GAP – Galleria, Houston TX

Retail Sales Associate JAN 2023 - Current

• Provided prompt and courteous customer service with detailed descriptions via phone and in person.

• Maximized brand credit card acquisitions and customer loyalty transactions.

• Maintained professionalism in high-pressure situations. INVOLVEMENT

• Member, National Society of Black Engineers AUG 2021 – PRESENT

• Member, Program for Mastery in Engineering Studies AUG 2019 – AUG 2022

• Member, Texas Alliance for Minorities in Engineering AUG 2018 - JUNE 2019 SKILLS

• Programming: Python, C++, MYSQL Databases

• Mathematical Software: Advanced Microsoft EXCEL (XLOOKUP), Advanced MATLAB

(Statistical Modeling)

• Windows: Windows OS Navigation, Microsoft Suite, LAN/WAN, TCP/IP, DNS HONORS and AWARDS

• Academic Excellence AUG 2019 - MAY 2022

• Dean’s List JAN 2020 - MAY 2020

• BP PROMES Scholarship AUG 2019 - MAY 2020

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