Service Representative Customer

WAYNETTE COX

adw4br@r.postjobfree.com 740-***-**** Chillicothe, OH 45601

Summary

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Skills

Performance improvement

Recipes and menu planning

Inbound and Outbound Calling

Key holder experience

POS systems expert

Staff Management

Teamwork and Collaboration

Team Leadership

Customer Service

Experience

Red Robin Grove City, OH

Associate Manager

08/2022 - 04/2023

Handled responsibilities successfully in manager's absence.

Evaluated performance of team members and provided consistent coaching to improve skills.

Prioritized and delegated tasks for efficient completion within team environment.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

The Dock At Water Chillicothe, OH

Restaurant Manager

09/2021 - 05/2022

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Identified team weak points and implemented corrective actions to resolve concerns.

Crafted special drink and cocktail menu items for seasonal offerings.

Took customer orders and capitalized on opportunities to sell special beverage and food options.

Adhered to state laws regarding alcoholic beverage services and customer regulations.

Jerry's Pizza Greenfield, OH

Restaurant Owner/Operator

06/2008 - 03/2020

Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.

Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.

Managed payroll, daily deposits and cost controls.

Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Set employee schedules, delegated work and monitored food quality and service performance.

Developed unique events and special promotions to drive sales.

Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Lowes Home Improvement Chillicothe, OH

Customer Service Representative

05/2004 - 07/2007

Recommended products to customers, thoroughly explaining details.

Cross-trained and backed up other customer service managers.

Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Investigated and resolved customer inquiries and complaints quickly.

Provided ongoing guest service.

Maintained up-to-date knowledge of product and service changes.

Adelphia Cable Communications Chillicothe, OH

Customer Service Representative & Dispatch

01/2001 - 04/2004

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Recorded account information to open new customer accounts.

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Answered product and service questions, suggesting other offerings to attract potential customers.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education and Training

Ft. Benjamin Harrison Indianapolis, IN

United States Army in Personnel Administration

04/1993

Pickaway-Ross Career And Technology Center Chillicothe, OH

Certificate of Completion in Clerical Services

06/1991

Chillicothe High School Chillicothe, OH

High School Diploma

05/1991

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