Service Representative Document Reviewer
Resume:
Maggie Garcia
Phoenix, AZ. *****
***********@***.***
Education
McNary High School
Diploma, 1976
Plaza Three Academy
A.S in Occupational Science Business, 1986
Skills & Abilities
Solid experience handling inbound/outbound customer calls, including calls related to product purchased and billing or invoice inquiries. Priority was first call resolution. Worked with management personnel on escalated customer complaints to ensure maximum customer satisfaction. Proficient with computer programs, including Microsoft Office. Great marketing and negotiating skills. Excellent team worker.
Personal Skills: Positive attitude, strong work ethic, excellent communication, interpersonal, problem solving and time management skills.
Experience
Arizona Elections Office
Customer Service Representative
August 2022
Answered phones and documented calls from voters with questions pertaining to the 2022 AZ Elections
Arizona Corporation Commission
Customer Service Representative
July 2021
Assisted customers in completing and submitting their LLC applications.
EPIQ
Data Breach Document Reviewer
February 2019
Reviewed documents online to locate and tag customers’ personal information.
GENERAL DYNAMICS
Customer Service Representative
2016-2017
High Volume Call Center. Assisted consumers to submit applications for Health Insurance, and other issues that would arise during the enrollment process. Informed and explained eligibility result to applicant.
PING, INC.
Customer Service Representative
1999-2015
Professional and friendly Customer Service Representative with 15 years of experience, providing excellent service to customers, while resolving issues and ensuring high levels of customer care. Excellent verbal and written communication skills with an eye for detail. Extremely productive in a high volume, high stress environment.
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