Customer Support Research Associate

CYRIL A. FAYORSEY

**** ***** ** ********* ******** 22315

*** -***-****

*********@*********.***

OBJECTIVE: Utilize my management knowledge, marketing experience and technical expertise to create integrated strategies that develop and expand existing customer support service along scientific disciplines.

EDUCATION PROFILE

University of Maryland, 1997 Johns Hopkins University, 2003

Eastern Shore, Maryland USA Baltimore, Maryland USA

Bachelor of Science in Agricultural Biochemistry Masters of Science in Biotechnology

CERTIFICATION

THERMO ELECTRON CORP: ISO 9001:2000 internal certification, LCQ installation and Service, Agilent

1050, 1100, 1200 installation and troubleshooting, Dionex LC packing certification and service

TECHNICAL SKILLS

BUSINESS DEVELOPMENT SKILLS

WINDOWS BASED CHROMATOGRAHIC PLATFORMS

●AGILENT- Chemstation,EZ Chrome Elite Peak simple,

●MICROMASS- Masslynx,

●THERMOFISHER SCIENTIFIC - Xcalibur1.1, 1.2, 1.3,1.4, TurboSequest 2.0, Sequest 3.0, Bioworks 3.0, 3.1

●HITACHI Concert chrome,

●WATSON lims Database.

INSTRUMENTATION SUPPORTED:

●THERMO ELECTRON : Surveyor and Accela HPLC

●Duo Deca, Deca XP, Deca XP plus Ion Trap Mass Specs

●APPLIED BIOSYSTEMS :Mariner ESI-Quadropole, TOF-TOF Mass Specs

●HP/AGILENT:1100, 1200 1100, 1090, 1050 LC,8453 UV-VIS, 5890 GC,

●PERKIN ELMER: API 365, 300 LC/MS/MS, Series 200 HPLC’s

●HITACHI :D7000, 2450 LC

●VARIAN: GC 3400,3300

●GERHADT: Soxtherm Fat Analyzer, Fiber Analyzer Bomb Calorimeter

TECHNICAL MARKETING SALES AND SUPPORT

●Identifying and capitalizing on opportunities

●Understanding customer needs and requirements

●Regulatory compliance proficient

●Developing key relationships

●Strong commercial awareness

●Identifying important decision makers

●Superb consultative sales techniques

●Articulate and experienced in negotiation

●Demonstrating products and services

PROFESSIONAL PROFILE

March 2007-Present, CYBIOTECH SCIENTIFIC SERVICES, Worcester, Mass/ Ghana West Africa

Group Head, Technical Support and Regional operations (LAB EQUIPMENT and Consumables) Sub-Saharan Africa

Managed regional SALES AND SUPPORT of scientific equipment in West Africa by

●Creating and implementing technical strategies across four countries and establishing new

account relationships based on prospects/leads provided within the territory

●Coordinate tenders and preparation of quotations

●Increasing turnover by 400 % over four years from Sale of Capital Equipment, Spares, consumables and reagents from Standard Med, Boston Scientific, Cole-Parmer, Hatch, Sigma-Aldrich, VWR Metrohm, Drop Test Kits, Thomas Scientific and Novatech USA, Agilent, Perkin Elmer and Varian and USP

●Maintaining consistent/continuous customer contact to ensure long-term satisfaction and

development of client relationships along global lines

●Developing action plans, strategies and programs to meet territory and corporate

revenue goals and profitability

Developed service programs and training for field service technicians for Perkin Elmer, Shimadzu and Agilent LC’s, Hach, Oakton Instruments and Thermo Genesis Spectrophotometers

●Coordinated setup and support of Stability Chamber units for United States Pharmacopeia for training center in West Africa

●Provided training in basic troubleshooting of analytical tools in Environmental Safety labs across Africa

●Setup validation for labs equipment according to 21 CFR 11 predicate rules

July 2002-Sept 2006, THERMO ELECTRON LLC, West Palm Beach, FL

Senior Technical Support Engineer (HPLC, MASS SPECTROMETRY)

●Managed technical support of field engineers, support engineers and customers (include

troubleshooting and instructing customers on operation and maintenance) in solving their

technical problems by phone and email.

●Coordinated with Marketing Departments in strategic and tactical approach market entry and

sustainability for hardware and software development

●Responsible for maintenance and support of Proteomics platform i.e. Bioworks software,

Sequest Server Searches, Swissprot, Isotope coated affinity tags ( ICAT) Blast P,T

●Conduct complex research experiments to test new products, determine operating

procedures and technology transfer for the bio-analytical field in

-meeting compliance with FDA regulation

-meeting compliance with IS0 9001:2000 guidelines

-meeting compliance with ICH regulation

●Designed and implements complex solutions including 3rd party services and products, based

on IT and application knowledge to create the desired customized analytical platforms

●Develop analytical data in support of marketing plans and provide applications support and

technical solutions management

Jan 2001-Jul 2002, APPLIED BIOSYTEMS/CELERA GENOMICS, Rockville MD

Senior Research Associate, (GENOMICS AND PROTEOMICS )

●Initiated startup of Proteomics Department and trained four analytical chemists on use of instruments for high-throughput screening of DNA and protein (oligo and polypeptides) in GLP environment.

●Equip laboratory with 20 networked Agilent HPLC 1100 series, Mariner ESI-TOF MS and coordinated with source onsite engineers in designing data acquisition setup and

maintenance criteria for protein identification (21 CFR compliance part 11)

●Implemented and designed criteria for Quality Control according to QA regulations

For Mass Spectra data review and database search for homology in peptide sequences i: e

Swissprot, Isotope coated affinity tags (ICAT) Blast P, T

Jan 2000-Dec 2000, PHARMAKINETICS LABORATORIES, Baltimore MD

Project leader, (METHOD DEVELOPMENT AND VALIDATION)

●Responsible for completing and signing all pre-study, standard and control, methods and

validation for specific projects.

●Sample inventory sheets, matrix screening, and pre-study validation.

●Review analytical chromatograms( GC, LC, MS,MS/MS)

●Facilitate QA audits

●Train chemist to SOP’s on LC/MS method development and validation

MAY 1998-JAN 2000 ANALYTICAL CHEMICAL SERVICES OF COLUMBIA, Columbia MD

CHEMIST II, QUALITY CONTROL

●Independently set up and operate HPLC and GC system components for analytical assays

using AOAC and USP and methods for detection of adulterated agricultural and food

products

●Prepare analytical verification reports

Troubleshoot instruments

●Train chemists and lab technicians

Mar 1996-Apr 1998 ANALYTICAL CHEMICAL SERVICES OF COLUMBIA, Columbia MD

CHEMIST I, QUALITY CONTROL

●Responsible for timely QC of raw materials, in processing and stability of samples for

manufacturing and packaging using

-Reverse and normal phase HPLC

-Analytical and wet chemistry, TLC

-Fixed and scanning UV-VIS spectroscopy

COMPUTER SKILLS: Microsoft Office 2000, Win XP Professional, Vista, Windows NT 4.0, 2000

Professional,7, SAP, Networking LAN and WAN, GPIB, WAP Environment

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