District Manager

Cody M. Onnen

**** *. **** ** ***** Falls, SD ***06 605-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Strategic District Manager with 6+ year of experience strengthening Franchise Owners visibility and awareness. Results orientated professional with a talent of tracking trends, formulating methods to improve customer service and capitalizing on new opportunities. Expert in improving financial performance by conducting retaining top talent and creating strategic operational plans. Superb communication, interpersonal, leadership and problem-solving skills. Excel in challenging and deadline-driven environments.

Matco Tools – Sioux Falls, SD

District Business Manager 10/22 - Present

●Provide daily coaching to 16 distributors by riding on their stores with them or over the phone

●Analyze business data prior to ride along to guide performance, achieve sales goals and improve overall operations

●Surveying, recruiting and qualifying potential franchisee prospects for open territories

●Presenting, handling objections, selling Matco’s Tool Distribution Franchise to prospects

●Communicating with corporate customer service, financial services, sales, and other departments, often operating as a liaison between franchisee and corporate

●Complete formal business reviews, identifying direct cause and effect, providing countermeasures and recommending implementation of specific detailed actions

●Prepare and present District Business Meetings every 6 weeks

Abra Autobody- Sioux Falls Ford, Sioux Falls, SD

Production Manager 01/2019 – 10/2022

●Assign repair work to technicians for maximum efficiency

●Control repair order flow and monitor open repair orders and work in process

●Approach repair planning with a sense of urgency and detail to avoid waste and rework later in the process

●Work with insurance adjusters, maintain relationships

●Perform in-process quality control checks to ensure company standards are met

●Ensure information in the CCC management system is always accurate to reflect vehicle status

●Perform final quality inspection prior to delivery of the vehicle to customer

Abra Autobody - Sioux Falls Ford, Sioux Falls, SD

Body Shop Estimator, 08/2015-01/2019

●Inspected auto body damage to determine repair costs for insurance settlements

●Performed evaluations of vehicles through testing devices and interviewing those involved including witnesses

●Managed documentation of orders and repair services

●Performed quality control checks of entire procedure ensuring compliance to productivity standards

●Created warranty tickets for all Ford and Lincoln models

Marv’s Body Shop, Sioux Falls, SD

Body Shop Estimator, 12/2013-08/2015

●Determined estimates on vehicle damage and repair through comparison and evaluation of different methodologies

●Reviewed facts of matter and ensured all claims featured only related damages

●Counseled customers on repair plans

●Worked with customers on negotiation and plans for cost of up-sell items

●Evaluated and approved repair orders with technicians

●Monitored repair services and followed up with customers for feedback

EDUCATION

Wayne State College

Business Management and Computer Science, 8/2002-8/2004, 8/2006-8/2008

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