Support Representative Service
Resume:
Elissa Sherman
Phoenix, AZ *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
November 2020 to Present
• Customer service for media music services for a cellular company handling refunds, password resets, downloads and much more.
Technical Support Representative
One Support - Remote
March 2016 to September 2020
• Customer service and technical support for internet, phone and television
• Working within a team structure while working remotely Technical Support Representative
Sutherland Global Services Inc., Technical Services - Remote January 2012 to January 2016
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Oversee the daily performance of computer systems. Answer user inquiries regarding computer software or hardware operation to resolve problems. Administrative Associate
Breuners AZ - Scottsdale, AZ
July 2005 to November 2011
Customer service and billing
Education
Associate Degree in Business Administration and Management Paradise Valley Community College
June 2005
Skills
• Team Work
• Technical Support
• Reliability
• Problem-solving
• Microsoft Windows
• Mac OS
• Operating Systems
• DNS
• LAN
• Computer Networking
• VMWare
• Troubleshooting
• Microsoft Exchange
• Android
• Desktop Support
• iOS
Awards
24-7 Intouch Certificate
June 2022
Elissa, not only did you take the most calls for the team, you maintained a 100% CSAT score. Excellent job being efficient, while delivering phenomenal service to our customers. Keep up the good work! Certifications and Licenses
24-7 Intouch Recognition Day!
May 2022 to Present
Elissa, Congratulations on meeting 5 of 6 KPI's. You consistently arrive at work on time, prepared to serve our customers. Your hard work and contributions to the team outcomes is greatly appreciated. Groups
Mineralogical Society of Arizona
January 2018 to Present
Club that studies and collects minerals in Arizona
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