Tierra Hampton

Medical Assistant

Buffalo, NY ***14

adw470@r.postjobfree.com

716-***-****

To obtain and secure a professional opportunity in Allied Health using my Medical Assistant skills Work Experience

Customer Service Representative

Sykes Enterprises, Incorporated - WAH

September 2018 to Present

Customer service for multiple clients because I am a carousel employee, data entry, provide product and we support to customers.

Medical Laboratory Assistant

OmniSeq, LLC - Buffalo, NY

April 2016 to Present

Work closely with scientists in a Comprehensive Genomic Cancer research and testing facility to find tailored treatment options for patients. Data entry, lab dishwashing/drying, reception, requesting samples, sample request inquiry, sending reports and samples back to sample origin, accessioning samples to pass on to scientists, package receiving/sending, logging in reagents, sample labeling/ storage.

RMA

CHCB - Buffalo, NY

May 2015 to April 2016

Responsibilities

Prep patients for the pediatric and adult medicine: Vitals including glucose and peak flow as needed, labs, data entry, EMR, Healthelink, Nysis, disinfecting, reception, fax, copy, organizing, floating to assist with patient flow as needed, etc.

Accomplishments

Decrease in waiting room time, repetitively scoring 5 on a 1-5 patient survey scale in all areas of patient care and service.

Skills Used

Exceptional patient care/service, ability to adapt to the fast pace environment, compassion, organization, fax, copy, computer, phone, and people skills. Senior Pediatric Technician

Naughty Nits - Lancaster, NY

August 2014 to May 2015

Responsibilities

Check, treat, & educate patients with head lice/nits. Accomplishments

I am able to compassionately diffuse a nervous, stressed, sometimes crying patient. By educating them correctly about facts vs. Myths, cleaning, & preventative methods. Skills Used

people skills, medical skills, compassionate personality, knowledge. Medical Receptionist

Harbour Health - Buffalo, NY

May 2013 to June 2014

Answer phones, greet an direct visitors, filing.

Skills: Knowledge of medical terminology, medical coding, medical filling, reception. Registered Medical Assistant Extern

Kaleida School based clinic - Buffalo, NY

February 2013 to May 2013

Responsibilities

File, Patient care, vitals, glucose checks, laboratory testing processing & paperwork, EMR, HealthyNet, check insurance electronically(epaces), comfort patients, administer meds under the supervision of the NP, clean, disinfect, organize, neaten, complete physicals, reception, check for head lice/nits, treat head lice/nits, & send further treatment/instruction home w/patient. Accomplishments

I am a very compassionate person who shows empathy for the best patient comfort and for the ease and accuracy of treatment.

Skills Used

multi-tasking, people, apt pupil, drive, attentiveness, tact, computer, reception. Building and grounds management

GJPC - Buffalo, NY

April 2011 to April 2012

Cleaned, sanitized, disinfected, filed, and organized. Skills: Organization, OSHA, infection prevention filing. Collections Rep

CRG Inc - Cheektowaga, NY

December 2009 to April 2011

Company Closed. Performed basic transactions, document prep, account inquiries, spoke with bank regarding availability of funds, reception, customer service, data entry. Skills: Account Management, Customer Communications, Computer Networking Retail Sales Associate

Sephora inside JCPenney - Amherst, NY

November 2009 to December 2009

Seasonal position. Cashier, customer consultations, beauty advising, returns/exchanges, phone inquiries, credit line apps, customer service, light cleaning, gift wrap, stock. Medical Receptionist

Dr. Sifontes - Buffalo, NY

November 2006 to November 2009

Electronic Health Records, EKG, vital signs, filing, reception, customer service, greet patients, schedule appointment.

Education

Registered Medical Assistant

University at Buffalo EOC

2012 to 2013

Skills

CSR, Customer Service, Call Center, Customer Care

Awards

Academic Achievement Award (Honors)

May 2013

This is a prestigious award for graduating with honors and a high GPA, only awarded to a select few graduates.

Certifications/Licenses

Professional level CPR/AED/Infection control

December 2015 to December 2016

Additional Information

QUALIFICATIONS:

Excellent Customer Service

MS/Word/Excel/PowerPoint

MediSoft

Venipuncture

ICD-CPT4 Coding

Medical Billing

Medical Terminology

Vital Signs

EKG

Glucose Testing

Electronic Records

Specimen collection

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