Data Entry/IT/ Level 2 Customer Service
Resume:
Tierra Hampton
Medical Assistant
Buffalo, NY ***14
*************@*****.***
To obtain and secure a professional opportunity in Allied Health using my Medical Assistant skills Work Experience
Customer Service Representative
Sykes Enterprises, Incorporated - WAH
September 2018 to Present
Customer service for multiple clients because I am a carousel employee, data entry, provide product and we support to customers.
Medical Laboratory Assistant
OmniSeq, LLC - Buffalo, NY
April 2016 to Present
Work closely with scientists in a Comprehensive Genomic Cancer research and testing facility to find tailored treatment options for patients. Data entry, lab dishwashing/drying, reception, requesting samples, sample request inquiry, sending reports and samples back to sample origin, accessioning samples to pass on to scientists, package receiving/sending, logging in reagents, sample labeling/ storage.
RMA
CHCB - Buffalo, NY
May 2015 to April 2016
Responsibilities
Prep patients for the pediatric and adult medicine: Vitals including glucose and peak flow as needed, labs, data entry, EMR, Healthelink, Nysis, disinfecting, reception, fax, copy, organizing, floating to assist with patient flow as needed, etc.
Accomplishments
Decrease in waiting room time, repetitively scoring 5 on a 1-5 patient survey scale in all areas of patient care and service.
Skills Used
Exceptional patient care/service, ability to adapt to the fast pace environment, compassion, organization, fax, copy, computer, phone, and people skills. Senior Pediatric Technician
Naughty Nits - Lancaster, NY
August 2014 to May 2015
Responsibilities
Check, treat, & educate patients with head lice/nits. Accomplishments
I am able to compassionately diffuse a nervous, stressed, sometimes crying patient. By educating them correctly about facts vs. Myths, cleaning, & preventative methods. Skills Used
people skills, medical skills, compassionate personality, knowledge. Medical Receptionist
Harbour Health - Buffalo, NY
May 2013 to June 2014
Answer phones, greet an direct visitors, filing.
Skills: Knowledge of medical terminology, medical coding, medical filling, reception. Registered Medical Assistant Extern
Kaleida School based clinic - Buffalo, NY
February 2013 to May 2013
Responsibilities
File, Patient care, vitals, glucose checks, laboratory testing processing & paperwork, EMR, HealthyNet, check insurance electronically(epaces), comfort patients, administer meds under the supervision of the NP, clean, disinfect, organize, neaten, complete physicals, reception, check for head lice/nits, treat head lice/nits, & send further treatment/instruction home w/patient. Accomplishments
I am a very compassionate person who shows empathy for the best patient comfort and for the ease and accuracy of treatment.
Skills Used
multi-tasking, people, apt pupil, drive, attentiveness, tact, computer, reception. Building and grounds management
GJPC - Buffalo, NY
April 2011 to April 2012
Cleaned, sanitized, disinfected, filed, and organized. Skills: Organization, OSHA, infection prevention filing. Collections Rep
CRG Inc - Cheektowaga, NY
December 2009 to April 2011
Company Closed. Performed basic transactions, document prep, account inquiries, spoke with bank regarding availability of funds, reception, customer service, data entry. Skills: Account Management, Customer Communications, Computer Networking Retail Sales Associate
Sephora inside JCPenney - Amherst, NY
November 2009 to December 2009
Seasonal position. Cashier, customer consultations, beauty advising, returns/exchanges, phone inquiries, credit line apps, customer service, light cleaning, gift wrap, stock. Medical Receptionist
Dr. Sifontes - Buffalo, NY
November 2006 to November 2009
Electronic Health Records, EKG, vital signs, filing, reception, customer service, greet patients, schedule appointment.
Education
Registered Medical Assistant
University at Buffalo EOC
2012 to 2013
Skills
CSR, Customer Service, Call Center, Customer Care
Awards
Academic Achievement Award (Honors)
May 2013
This is a prestigious award for graduating with honors and a high GPA, only awarded to a select few graduates.
Certifications/Licenses
Professional level CPR/AED/Infection control
December 2015 to December 2016
Additional Information
QUALIFICATIONS:
Excellent Customer Service
MS/Word/Excel/PowerPoint
MediSoft
Venipuncture
ICD-CPT4 Coding
Medical Billing
Medical Terminology
Vital Signs
EKG
Glucose Testing
Electronic Records
Specimen collection
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